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Re: Deleted account/Undelivered project

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Active Member
Tim L Member Since: Dec 22, 2019
1 of 8

My son and I shared an account under his name only to discover mid-project that he cannot have his name on the account as he is underage. We have the project finished but unsent and the account has been cancelled with, apparently, no recourse. Any ideas on how to get the completed project to the client, I'm sure he would like to have it!

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Community Guru
Jennifer M Member Since: May 17, 2015
2 of 8

Since this was fraud, the client got their money back so you don't need to worry about it.

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Active Member
Tim L Member Since: Dec 22, 2019
3 of 8
Yes, I’m sure he did but I assume he would rather have the completed project which is finished and approved. In a video chat with the company yesterday we were told the process for this project would be completed and THEN the account closed. It was a surprise to wake up today unable to access the joint account to complete it AND not be able to transfer the communications with the client to my own account. Frankly, I’m not interested in us getting paid, I just don’t like leaving a client hanging. UpWork said they would continue with and then did not.
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 8

There were two serious policy violations here, the underage boy and the account sharing, so yes, that's curtains straight away.

 

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Community Guru
Jennifer M Member Since: May 17, 2015
5 of 8

Tim L wrote:
Yes, I’m sure he did but I assume he would rather have the completed project which is finished and approved. In a video chat with the company yesterday we were told the process for this project would be completed and THEN the account closed. It was a surprise to wake up today unable to access the joint account to complete it AND not be able to transfer the communications with the client to my own account. Frankly, I’m not interested in us getting paid, I just don’t like leaving a client hanging. UpWork said they would continue with and then did not.

I wouldn't worry about it. It doesn't sound like anything significant, so the client will find someone else I'm sure.

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Community Guru
Preston H Member Since: Nov 24, 2014
6 of 8

Neither Upwork itself nor most freelancers are fans of clients getting work for free. There may not be a groundswell of support for Upwork bending rules or making special accommodations to help a client get a small bit of work for free when the client can simply hire someone else to redo the work.

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Community Guru
Petra R Member Since: Aug 3, 2011
7 of 8

Preston H wrote:

Neither Upwork itself nor most freelancers are fans of clients getting work for free. There may not be a groundswell of support for Upwork bending rules or making special accommodations to help a client get a small bit of work for free when the client can simply hire someone else to redo the work.


In the overall scheme of things "free work" is irrelevant here.

 

Here we have a minor and two people sharing an account.

"Free work" does not even factor into this ToS-violation-combo.

 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 8

Hi Tim,

 

Do you have another Upwork account? Could you please share more information with me via PM so I can look into this for you? You can PM me by clicking on my name. Thanks!


-Joanne
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