Aaron F wrote:

It's very annoying as I provided a full refund from my Avialable Balance i.e. not paid by credit card or any other payment method but the contract still remains on my profile. 

How long ago did you refund?

Did you refresh your profile afterwards (by editing something such as a comma on your overview?)


Hi Aaron,


I`m sorry about the inconvenience this had caused you. Just to confirm your ticket was escalated to our engineering team to investigate it further. One of our team members will update your ticket as soon as possible and assist you further. Thank you.

~ Goran



Aaron F wrote:

And also I have another client who is supposed to end a job and pay me today - the contract with him has gone pretty well however I'm worried that he's going to see this bad feedback at the top of my profile and get influenced into not providing 5 stars even though the job has gone very well with him.

Why in the world would a client look at your profile before leaving feedback? That makes no sense.