What if someone worked more then 200 hours and client suddenly closed the contract with bad reviews which is not correct as per the freelancer. do you think one should refund whole (200 hours * per hour rate) to client? this doesn't make sense.
I know genuine client will never do bad with anybody.
@Preston H wrote:
1) You don't need to refund that client.
2) And refunding that client so that you have a zero-dollar contract will probably hurt your job score more than if you have a not-so-great feedback rating, but the contract was closed and feedback WAS provided.
3) And you can simply add a comment to the client's feedback, letting potential new clients know what you told us:
4) The client cut your hourly rate in half and was unhappy when you were unwilling to continue working at half the originally-agreed-upon rate.
2) No. It will not hurt things any more. It will be a bad contract and hurt either way. Visibly or not
3) Yes, I would strongly suggest a very professional non-antagonistic response as well
4) That is actually nonsense. Clients can only unilaterally UP a freelancer's rate, just as freelancers can only decrease their own on any given contract. A client has no facility to cut a rate in half.
Awais M wrote:
Right now it's happening to me.
Your feedback is not great overall - it doesn't appear to be just the occasional 'awkward' client that is a problem for you, but general sub-par performance. Upwork's system is far from perfect and in need of some tweaking, but I don't think they are to blame for your problems. I think you should instead try and ask yourself what you need to do to get better ratings from now on.
I would like to point out that this represents a penal system. A freelancer is being penalized for having done a job with a negative outcome. Be it because the freelancer is at fault or not, this should be removed at some stage and not be carried around like a chip in the shoulder for the rest of his career.
Worst-case scenario: A freelancer starts here on Upwork without being aware of the dangers entailed when applying for a job. He does not dodge the occasional bullet because he cannot see them coming straight for him. We are all aware that there are clients and there are clients. The newbie with the blue eyes does not know that, he is not aware of the signs that are a telltale for such a scammer. All he wants is his first job and excel at it! He wants to earn his spurs and might be too over-anxious or over-excited about it to clearly see what he is going for. After the ensuing storm has passed, he will have this experience in his record for the rest of his Upwork career? Is that fair?
Even the beloved JSS does not factor in what happened two years ago any more, why should such a history still exist after that period of time? People change and develop all the time, we all learn and that includes learning how to walk on this platform without falling on our nose that easily.
If somebody has been detected a scammer, in a fashion that is undisputable, then let it stand until eternally for all I care. The regular hard working freelancer or client should not have to bear such a weight on his/her shoulder for many years to come!
Wishing you all a successful day