Aug 24, 2019 11:14:57 AM by Ierathel R
Hi,
I'm new to Upwork.
I posted a fixed-price project and was able to select a freelancer to do it.
I deposited the complete milestone for it However, after a few days, the freelancer sort of stopped working. I can't message her anymore.
My Balance and Fixed Price Deposits show $0.00. I'm wondering where my money is.
Here is the screenshot of Transactions:
How will I get my money back?
Please help.
Thanks.
Solved! Go to Solution.
Aug 24, 2019 11:32:05 AM by Petra R
Ierathel R wrote:
How will I get my money back?
Your money has already been refunded and is on its way back to your payment method. This can take up to 5 business days.
Your freelancer never accepted the offer.
Aug 24, 2019 11:29:20 AM by Virginia F
It looks like you cancelled the job, is that correct?
My understanding is that a refund can take up to 5 days before going back to your account.
Aug 25, 2019 08:31:20 AM by Ierathel R
No, I didn't cancel the job. I think it was cancelled by the one I selected.
But it's good news that I'll get my money back in 5 business days.
Thanks.
Aug 24, 2019 11:32:05 AM by Petra R
Ierathel R wrote:
How will I get my money back?
Your money has already been refunded and is on its way back to your payment method. This can take up to 5 business days.
Your freelancer never accepted the offer.
Aug 24, 2019 03:48:49 PM by Ierathel R
Thanks Petra, that's a relief.
I thought I was the one who cancelled the work.
It's also nice to know that it's already on its way back to may payment method in 5 business days.
Thanks, my question's answered.
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