Desktop App Google Log In error

[09514464]

Hello. I registered my account on Upwork through the Google account. Desktop App doesn't allow me to log in by this option. It says: this browser or app can be unsafe, try to refresh the page and try again. This advice doesn't help. What's the solution?

[ramosjennifermae]

Hi,

My Desktop Time Tracker App is not loading. I was able to use it the other day, but now it won't open. I tried to uninstall and re-install but it didn't work. I tried removing the previous version and downloaded a new one. After installing, the App won't open. Please help!

Thanks, 

Jen

[BojanS]

Hi Jennifer Mae,

Could you please go to Settings>Connected Services on your account and disable Google Sign-In. Afterwards, please try to log into your Desktop app by using your username/account email address and your password.

Let us know if you need further assistance.

Thank you!

[6aed559d]

Hi,

I tried logging in to the desktop app using my google acct but it won't let me in. Just says one moment please for oven an hour now and nothing else. Pls help.

[AveryO]

HI Kryll, 

Could you please log in to your Upwork account through a browser? From there, please go to your Connected Services page (Settings > Connected Services), and disassociate your Google account from your Upwork account. Once done, please try logging in to your desktop app with your Upwork credentials to see if the issue persists. 

[husnainali1122]

Hi, all my desktop is not connecting to my Upwork account please guide how to solve this issue? it's stuck at connecting please wait a moment and this moment is never-ending for me.

[AveryO]

Hi Husnain, 

It looks like you may have logged in to your Upwork Desktop App with your Google credentials. Could you please log in to your Upwork account through a browser? From there, please go to your Connected Services page (Settings > Connected Services), and disassociate your Google account from your Upwork account. Once done, please try logging in to your desktop app with your Upwork credentials to see if the issue persists. 

[husnainali1122]

It's done now thankyou very much.

[bc95d344]

Hi,

I downloaded the desktop app for windows 10. When I put google account information to log in, it doesn't log in. It just stops by showing "One moment please...", and it takes a long time. I tried several times. I also tried to put upwork.exe in the exemption list in my Antivirus, and I also put it in temporary inactive mode. 
I still have the problem, and can't log in to my desktop app. Please help me what should I do. 

Thanks,

Ali Akbarian

ali.a.akbarian@gmail.com

[AveryO]

Hi Ali, 

Could you please log in to your Upwork account through a browser? From there, please go to your Connected Services page (Settings > Connected Services), and disassociate your Google account from your Upwork account. Once done, please try logging in to your desktop app with your Upwork credentials to see if the issue persists. 

[chitran8983]

Today I just downloaded upwork time tracker v5.3.3.883 then I logged in as google account but app is displayed connecting.

Please help me to fix this issue

[BojanS]

Hi Chi,

Please go to Settings>Connected Services on your account and disable Google Sign-In.
Afterwards, please try to log into your Desktop app by using your username/account email address and your password.

Let us know if the issue persists.

Thank you!

[df4979c2]

I downloaded the app trying to login but it keeps saying connecting

[BojanS]

Hi Samantha,

Could you please go to Settings>Connected Services on your account and disable Google Sign-In. Afterwards, please try to log into your Desktop app by using your username/account email address and your password.

Let us know if the issue persists.

Thank you!

[nemonobody]

Hi, I can't get logged in into my dekstop application. I have downloaded and installed 64 bit standard version of the app and trying to login with my google account. but its not letting me login.
it keeps me showing redirect screen but doesn't proceed. I have attached the screen shot of the screen. 
kindly help

[BojanS]

Hi Mian,

Please go to Settings>Connected Services on your account and disable Google Sign-In.
Afterwards, please try to log into your Desktop app by using your username/account email address and your password.
Thank you! 

[chitran8983]

Hi team,

I installed Time Tracker desktop app v5.3.3.883 and logged in as Google account then app was displayed connecting and not accessed on it.

I tried to clear cookies and logged in as google account on Upwork site then desktop app but this issue still happened.

I also uninstalled and installed it again but this issue was the same issue.

Please help me how to fix it.

[AleksandarD]

Hi Chi,

Please go to Settings > Connected Services on your account and disable Google Sign-In.
Afterward, please try to log into your Desktop app by using your username/account email address and your password.

Thank you.

[91c082d9]

Hello! I cannot log in into my account in the desktop app.

I've tried:
1) Open app as an administrator
2) Restart my computer
3) Restart the app
4) Uninstall and install again the app
5) Also I switched off the antivirus program
6) Clean my cookies and then restart my App

All the time when I enter my e-mail and password it showing me empty window with the text "redirecting...". And that's all... nothing happened. In the browser I can enter my account easily.

I have Windows 10 (64 bit)

[JoanneP]

Hi Maria,

Please go to your Settings > Connected Services > and disassociate your Google from your Upwork account. After that, kindly login using the App with your Upwork email and userID. Let us know if you need further assistance. Thank you!

[johnfryalt]

I can not log in with my freelance account. It was created with a Gmail linked account. When I try to log in via email, the login page tells me that I should try logging in with my Gmail account. The next page has a button that says "login with email, but nothing happens when I click it. The same thing happens on my mobile app, as well as the main login screen.

The account I am using the send this message is a temporary one I created to try and solve his issue.

[JoanneP]

Hi John, 

Please go to your Settings > Connected Services > and disassociate your Google from your Upwork account. After that, kindly login using the App with your Upwork email and userID. Let us know if you need further assistance. Thank you!

[c58f4621]

Hi There,

I have download Desktop App, however I cannot log in. 

I tried first time few days ago, but still nothing changed and I don't know what is wrong.

Please help.

I joined Upwork few weeks ago. I was able to download mobile app and it is ok. My Imac version - 10.15.3

Thanks in advance. 

[JoanneP]

Hi Piotr,

Please go to your Settings > Connected Services > and disassociate your Google from your Upwork account. After that, kindly login using the App with your Upwork email and userID. Let us know if you need further assistance. Thank you!

[c58f4621]

Hi,

unfortunately I cannot still log in to desktop app.

I hope you can help me.

regards
Piotr

[g_vasilevski]

Hi Piotr,

Could you please try again to log in to the desktop app and let me know if you`re experiencing the same problem? Thank you.

[c58f4621]

Hi Joanne,

Stil it doesn't work unfortunately. 

Piotr

[g_vasilevski]

Hi Piotr,

I checked your account and I can see that your Google account is still connected. Please go to Settings > Connected Services > and disconnect your Google account. Thank you.

[d96979e2]

Hello

I currently have an hourly project and if I recall correctly, the proper way to approach these jobs is to track your time with the desktop app. Ive tried signing in with google but it will get stuck in "please wait" after putting in my credentials.  

Is there any other way to track my time? or is there something else i can do to sign in properly and start working?

account info:

**Edited for community guidelines**

Thanks in advance

[BojanS]

Hi Henry,

Please go to Settings>Connected Services on your account and disable Google Sign-In.
Afterwards, please try to log into your Desktop app by using your username/account email address and your password.

Let us know if the issue persists. Thank you!

[hmpanizares17]

I successfully installed my desktop app for time tracker but whenever I log in, it just keeps loading, it's not logging me in.

[BojanS]

Hi Hazel Mae,

Could you please go to Settings>Connected Services on your account and disable Google Sign-In.
Afterwards, please try to log into your Desktop app by using your username/account email address and your password.

Let us know if the issue persists.

Thank you!

[b4feec75]

Hello, Upwork. i can't login with my google account, its just "redirecting" for eternity. I need your urgent support on this

[BojanS]

Hi Tochi,

Please disable Google Sign-In on your account Settings>Connected Services. Afterwards, please try to log into your Desktop app by using your username/account email address and your password.

Let us know if the issue persists.

Thank you!

[87e8e21d]

I can’t log in using my desktop. The google link seems to be inactive.

[AveryO]

Hi Michael, 

Could you please log in to your Upwork account through a browser? From there, please go to your Connected Services page (Settings > Connected Services), and disassociate your Google account from your Upwork account. Once done, please try logging in to your desktop app with your Upwork credentials to see if the issue persists.

[18991c58]

desktop time tracker window Not working I can't log in 

[18991c58]

same issue 

[orangedezyn]

My upwork tracker stopped working suddenly, its not openeing up and i cant track work, this started happening since an hour now.

[bukyyy]

Same here.

Please see a screenshot of the error

[BojanS]

Hi Muhammed and Bukola,

Please disabled Google Sign-In in your Settings>Connected Services on your account and try to log into your Desktop app by using your username/account email address and your password. Additionally, please look at the system tray where the Upwork icon should be running, right-click on that and go to settings and logout. Once this is done, click on the application icon and log back in.  

If the issue persists, you can also try Troubleshooting tips shared in this help article.

Thank you.