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Desktop App Google Log In error

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Active Member
Alexander W Member Since: Mar 16, 2020
61 of 766

I am also having the same issue, however the help center directed me to this tread as well. Can I submit a ticket?

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Kerrie D Member Since: Mar 20, 2020
62 of 766

I am having the same issue. Everytime I log in with google it is "redirecting" me for hours. I need this resolved quickly because I have just started a contract and need to log my hours. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
63 of 766

Hi Kerrie and Georgina,

 

Could you please go to Settings>Connected Services on your account and disable Google Sign-In. Once you do this please try to log into your Desktop app by using your username/account email address and your password.

Let us know if the issue persists.

 

Thank you!


~ Bojan
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Active Member
Nicolas D Member Since: Apr 5, 2020
64 of 766

Hi,

 

I'm having the same issue. I log to Google but for some reason, the app stays on the redirect after finishing the 2 steps processs

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Joanne Marie P Moderator Member Since: Nov 26, 2017
65 of 766

Hi Nicolas,

 

I would just like to confirm, are you able to log into your Upwork account via Google, or it is just loading?


-Joanne
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Malgorzata P Member Since: Apr 8, 2020
66 of 766

Hello, I also have similar problem. Desktop app wants the google login, but after writing the password it says wait a minute.. and nothing happens later.

tried several times..

 

I'd be grateful for some fast helpscreen.PNG. The screenshot below

 

 

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
67 of 766

Hi Malgorzata,

 

Please follow the instructions I`ve shared previously: 

  • Please go to Settings > Connected Services > and disconnect your Google account. If you`re still experiencing the same problem after this, let me know. 

Thank you.


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Active Member
Daniela A Member Since: Apr 5, 2020
68 of 766

Hi, I can't log-in to my desktop app.

 

I use google sso, I already tried disabling my firewall, enable it again, delete the app cache, deleting the connected service of google and anything of that worked for me.

 

Can you please help me with that?.

 

Thanks.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
69 of 766

Hi Daniela,

 

If you've already disabled Google Sign-In in your Settings>Connected Services on your account, please look at the system tray where the Upwork icon should be running? Please right-click on that and go to settings and logout. Once this is done, click on the application icon and log back in.  

 

If the issue persists, you can also try Troubleshooting tips shared in this help article.

 

Thank you.


~ Bojan
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Active Member
Piotr K Member Since: Apr 12, 2020
70 of 766

Hi there,

 

I cannot log in to the desktop app, I have recive message from you that I should disconnect my App from google, however I cannot still connect.

 

Please help.

Piotr

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