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Desktop App Issue and hCaptcha Issue



I was working and suddenly my desktop app was showing me that the connection lost, but I actually had internet connection. I tried to restart the app and since then it started showing me a cloudflare page rather than the actual desktop app. Then I tried to log into my upwork account and everytime I tried to get into the upwork.com website, I'm seeing the hCaptcha to prove me I'm a human. I tried everything found on the youtube and ended up resetting my PC and now I'm seeing a different error in the desktop app, please see attached image. I'm not able to visit support.upwork.com to ask for help. I see the attached image below on the support website.


I'm not able to track time and I have important projects. I will really appreciate your help on this issue. Thanks in advance.





Hi Md,


I'm sorry to hear that you are experiencing issues with the Desktop App. I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
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