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eht147
Community Member

Desktop App Issue

i cannot lodge the time while i am working on the project , when i double click on the desktop app icon it opens up in the background but I cannot see the main screen from where you start the time and add memos. i can see the app running in background when i see the bottom right of the task bar and can open messages and support by right clicking on it but cannot see the main screen.
i have tried unistalling and again installing it   (v 5.5.0.1)

when you double click on it ,it loads but no main screen just in the background 
your assistance in this regard would be highly appreciated

ACCEPTED SOLUTION
BojanS
Community Manager
Community Manager

Hi Ehtisham,

 

Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ’’How do I report a problem?’’ section of the previously shared troubleshooting guide, and our team will assist you directly.

 

Thank you.

~ Bojan
Upwork

View solution in original post

2 REPLIES 2
BojanS
Community Manager
Community Manager

Hi Ehtisham,

 

Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ’’How do I report a problem?’’ section of the previously shared troubleshooting guide, and our team will assist you directly.

 

Thank you.

~ Bojan
Upwork
jacquelineburgi
Community Member

Hi Ethisham. What ended up helping? I have exactly the same issue. Thank you!

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