Jun 5, 2020 02:47:34 PM by Muhammad N
Hi Upwork!
I downloaded and installed Desktop App but after installation, the App doesn't shows anything but just a white screen.
I had reinstalled several times but the issue is still same. I tried both Standard and Beta version but still facing the same issue.
Please help me out.
Thanks
Jun 5, 2020 03:03:58 PM Edited Jun 20, 2020 02:56:06 PM by Bojan S
Hi Muhammad,
Could you please try the troubleshooting tips shared in this help article. If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.
Thank you.
Jun 6, 2020 04:24:34 AM by Muhammad N
Hi Bojan,
I read your mentioned article but couldn't find solution. When I tried to "How do I report a Problem" then they said click by app but my app doesn't show anything. I tried to contact with direct agent but couldn't find any option for that.
Can you help me to connect with any live chat agent so I can ask then in live chat.
Please also see the issue attachement. This is what my app looks when I open it.
Thanks
Jun 6, 2020 06:07:14 AM by Aleksandar D
Hi Muhammad,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 6, 2020 06:21:39 AM by Muhammad N
Hi Aleksandar
How will I get notification about a support person ready.?
Jun 6, 2020 07:32:34 AM by Aleksandar D
Hi Muhammad,
You will be notified via email and you can also access the support ticket directly on this link.
Thank you.
Jun 7, 2020 09:36:14 AM Edited Jun 7, 2020 01:25:25 PM by Joanne P
HI Aleksandar,
I replied with requried attachement but its about 24 hours but no reply from them. Can you help me to resolve my issue soon.
Thanks
Jun 7, 2020 01:35:18 PM by Joanne P
Hi Muhammad,
I followed- up with the team, and one of the agents will update your ticket to assist you further. Thank you!