From last couple of days, i am not able to view messages on desktop app, I tried to clear cashe and reinstall the application but both didnt helped. Rest of the application is working I can log hours, view projects etc.
Here is screenshot
That article is about browser sockets, and that is working fine. Also messages on my browser works well. I am on MAC and I dont have anything installed wihch blocks websockets.
Any how, i used APPCLEANER and completly removed upwork, all its related files and folders and downloaded application again and this time messages worked.
May be something stuck in some configuration... any how its working at the moment.
Please click on the Settings Cog next to your name on the app > Support and Feedback > and submit a ticket directly from the app with the screenshots you`ve shared here.
This way the logs will be also attached to the ticket and our team will investigate it further and assist you directly on your ticket. If you have any additional questions let me know, thank you.
1- install "Clean my mac" from http://mac-torrents.com
2- open Clean my mac
3- Clean my mac > Applications > Uninstaller
4- expand upwork and choose 1- Preferences 2- Supporting files 3- Login Item 4- Logs and Click remove
you can see on the screenshot that I have attached
5- Open again upwork and give login credentials it will resolve your problem