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Desktop App not loading messages

Active Member
Aamir M Member Since: Sep 14, 2018
1 of 9

From last couple of days, i am not able to view messages on desktop app, I tried to clear cashe and reinstall the application but both didnt helped. Rest of the application is working I can log hours, view projects etc.

 

 

Here is screenshot 

 

Settings_and_Messages_and_Time_Tracker_and_Ask_a_question_-_Upwork_Community.pngDesktop app messages are not working

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 9

Hi Aamir,

 

Sorry to hear you are having issues with Messages. Could you, please, refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them.

 

Thank you.

~ Bojan
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Active Member
Aamir M Member Since: Sep 14, 2018
3 of 9

That article is about browser sockets, and that is working fine. Also messages on my browser works well. I am on MAC and I dont have anything installed wihch blocks websockets.

 

Any how, i used APPCLEANER and completly removed upwork, all its related files and folders and downloaded application again and this time messages worked. 

 

May be something stuck in some configuration... any how its working at the moment.

Active Member
Alex P Member Since: Mar 14, 2019
4 of 9

I'm new to Upwork.

Help please!

I run Chrome on a Mac. My browser connects fine with WebSockets but I still don't receive messages.

I've attached relevant screenshots.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 9

Hi Alex,

 

Please click on the Settings Cog next to your name on the app > Support and Feedback > and submit a ticket directly from the app with the screenshots you`ve shared here.

This way the logs will be also attached to the ticket and our team will investigate it further and assist you directly on your ticket. If you have any additional questions let me know, thank you.


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Active Member
Alex P Member Since: Mar 14, 2019
6 of 9

Thanks Goran.

I just sent the message through the app but couldn't figure out how to send the screenshots. It said link to the Diary blah blah but where is that?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 9

Hi Alex,

 

Since a ticket was already created you will need to post an update directly on your ticket. You can access your ticket section on this Link, thank you.


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Active Member
Jahid H Member Since: May 12, 2019
8 of 9

Hey mine also stuck from last night

Moderator
Avery O Moderator Member Since: Nov 23, 2015
9 of 9

Hi Jahid, 

Could you please try quitting the app, and re-opening it to see if the issue persists? Let us know how it goes. 


-Avery
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