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Community Member

Desktop App not working


After the update of desktop app 2 weeks ago, it stopped working. Download ok, then install ok but when launched only white screen remains and it do not proceed to login screen or whatever.


1) uninstalling and installing from begining

2) installing on different partition

3) asked Upwork for help, but they still got open ticket and do nothing


System: Windows 10 Home


It has been over 2 weeks and I need the app running, please, if anybody got an idea, help needed.

Community Manager
Community Manager

Hi Lukasz,


We apologize for the delay in addressing your concern. We have now followed up with the team and they will update you directly as soon as possible. Thank you for your patience!

~ Bojan
Community Member

Also have seen some inconsistencies with the Desktop App.


Have been able to install it correctly.


The two or three updates in the last month to the Desktop App have made it less reliable than it was before the UI change about a month ago.


Windows 7

Erik Douglas W.

Hi Erik Douglas, 

Please share more information about your experience so that we can look into this further.

~ Avery
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