Could you try to follow the troubleshooting steps below:
If you're still experiencing the same problem after this, feel free to follow up here. Thank you.
Would you share what was the troubleshooting for your case? I think I have the same issue that I cannot open my desktop app. I tried uninstalling and re-installing multiple times. Thank you in advance!
I am having trouble as well with the desktop app. I followed the troubleshooting. I deleted the folder. I can get it to install, but the app does not fully open. I have attached the screen shot to what I see.
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