Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Desktop App

spacedge2729
Active Member
Sumit K Member Since: Jun 1, 2021
1 of 11

My Desktop app is not opening. Please fix this.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 11

Hi Sumit,

 

Could you please confirm the operating system you're using? Thank you.

~ Goran
Upwork
spacedge2729
Active Member
Sumit K Member Since: Jun 1, 2021
3 of 11

Window 10

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
4 of 11

Hi Sumit,

 

Could you try to follow the troubleshooting steps below:

  1. Uninstall the Desktop app
  2. Delete Upwork folder in C:\Users\<username>\AppData\Local\Upwork
  3. And install the Desktop app again. 

If you're still experiencing the same problem after this, feel free to follow up here. Thank you.

~ Goran
Upwork

View solution in original post

spacedge2729
Active Member
Sumit K Member Since: Jun 1, 2021
5 of 11

Yes, I have followed the troubleshooting. Still, app is not opening.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 11

Hi Sumit,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with the Desktop app. Thank you.

~ Goran
Upwork
mikihu
Active Member
Miki H Member Since: Jul 28, 2021
7 of 11

Hi! 

 

Would you share what was the troubleshooting for your case?  I think I have the same issue that I cannot open my desktop app.  I tried uninstalling and re-installing multiple times.  Thank you in advance!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 11

Hi Miki,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
lisaanng
Active Member
Lisa G Member Since: Sep 20, 2021
9 of 11

I am having trouble as well with the desktop app. I followed the troubleshooting.  I deleted the folder. I can get it to install, but the app does not fully open. I have attached the screen shot to what I see. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 11

Hi Lisa,

 

Could you, please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them? Please try performing steps from the "How to completely delete the Upwork Desktop App's cache" section.

 

Thank you!

~ Bojan
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS