Desktop app Mac ver login error "Unknown error has occurred" !

[eslam-khalil]

Hello,

I'm having signnig  in problem for like 2 days now on my IMac and gives " "Unknown error has occurred" error!
i was having the same problem with windows but after updating to the latest the problem solved but remains in OSX.

Things i've tried but ended with fail results:
- Installed latest stable and beta ( seperatly each one at atime ) .
- Tried other connections .
- Removed any installed upwork apps then restarted and installed again .
- Checked firewalls .

Here is a screen shot with terminal and using " uuuuuu " as username , it gives the same error on any input value !

Thank you .

**Edited for Community Guidelines**

[g_vasilevski]

Hi Dmitro,

Could you please share the operating system you`re using? Thank you.

[zozuliadv]

macOS Catalina Version 10.15.7 (19H2)

[g_vasilevski]

Hi Dmitro,

Could you try to follow our troubleshooting steps below:

• 1.) Please exit the Upwork Desktop App from your system/device.

• 2.) Open the terminal app

• 3.) Then run this command> mv ~/Library/Application\ Support/Upwork{,.bak}

• 4) Then start again 

Thank you.

[zozuliadv]

Thank you. It helped

[maricelrocha]

Hi there,

I'm having the same issue

can you help please

I tried doing the solution you gave but it's not working

**Edited for Community Guidelines**

[NikolaS]

Hi Maricel,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[kirsten_romero]

I am having this unknown error on my MacBook. Can someone contact me to help get it resolved? I reinstalled the latest version and also tried the old version that was linked, and neither work. I have a project starting 6/7 that requires the app.

[BojanS]

Hi Kirsten,

I apologize for the trouble this caused. Could you please report this following the ''How do I report a problem?'' section of this help article?  This will create a log file with the information needed by our team to assist you efficiently.

Thank you!