Apr 17, 2020 12:59:07 AM by Sarah S
Cannot login to my desktop app. I keep getting a message that says "An unknown error has occurred". I deleted the old app and downloaded the newest version because I was receiving the same message on the old app.
Apr 17, 2020 01:06:20 AM by Goran V
Hi Sarah,
Could you please share more information about your operating system? Thank you.
Apr 17, 2020 01:28:47 AM by Sarah S
Apr 17, 2020 01:41:30 AM by Goran V
Thank you for the follow up, Sarah,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your desktop app. Thank you.
Jul 1, 2020 01:23:04 PM Edited Jul 1, 2020 01:23:56 PM by Katrina S
Hi, I'm having the exact same problem. I'm running Mac OSX Yosemite 10.10.5 and I keep getting the msg that "an unknown error has occured" Please advise!
Jul 1, 2020 01:41:58 PM by Bojan S
Hi Katrina,
Could you, please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them?
Thank you!
Jul 1, 2020 03:19:46 PM by Bojan S
Thank you for reaching out to us, Katrina.
One of our team members will reach out to you directly via a support ticket to assist you with this issue.
Jul 1, 2020 08:34:02 PM by Sarah S
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