Sep 14, 2020 07:35:30 AM by Ford W
It keeps loading. It's now a week. I have uninstalled, downloaded another one but the problem persists.
Can I get some help?
Sep 14, 2020 08:01:38 AM by Bojan S
Hi Ford,
Could you please try the troubleshooting tips shared in this help article. If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.
Sep 14, 2020 08:14:05 AM by Ford W
Hey, the problem am facing isn't listed. Besides, the app can't open at all; so, I can't access the section under ''How do I report a problem?''
Sep 14, 2020 08:43:06 AM by Bojan S
Hi Ford,
Could you please share the OS version you're experiencing this with?
Sep 14, 2020 09:49:26 AM by Bojan S
Thank you for following up with additional information, Ford.
One of our agents will reach out to you directly via a support ticket to assist you with this concern.
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