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Desktop time tracker not opening.

wanjohi_joseph
Active Member
Ford W Member Since: Nov 25, 2017
1 of 8

It keeps loading. It's now a week. I have uninstalled, downloaded another one but the problem persists.

Can I get some help? 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 8

Hi Ford,

 

Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.

~ Bojan
Upwork
wanjohi_joseph
Active Member
Ford W Member Since: Nov 25, 2017
3 of 8

Hey, the problem am facing isn't listed. Besides, the app can't open at all; so, I can't access the section under  ''How do I report a problem?''

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 8

Hi Ford,

 

Could you please share the OS version you're experiencing this with? 

~ Bojan
Upwork
wanjohi_joseph
Active Member
Ford W Member Since: Nov 25, 2017
5 of 8

Microsoft Windows 10

wanjohi_joseph
Active Member
Ford W Member Since: Nov 25, 2017
6 of 8

This is the dead-end. Am using windows 10

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 8

Thank you for following up with additional information, Ford.

 

One of our agents will reach out to you directly via a support ticket to assist you with this concern. 

~ Bojan
Upwork
wanjohi_joseph
Active Member
Ford W Member Since: Nov 25, 2017
8 of 8

Thanks, I'll appreciate much

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