Device is not recognized

[bhuttaamna]

Hi there. 

Actually the problem is that I use upwork on my laptop. I have logged in to my upwork account and check the box of "remember this device" so that I dont have to answer the security question. But from last two days I am getting this issue that I can login to my upwork account but every I do so I have to answer the security question and get an upwork notification "A recent sign-in to your Upwork account (**Edited for Community Guidelines**) from an unknown device or browser." whereas it is the same device everytime. 

I am not able to understand this issue. Kindly help me. 

[NikolaS]

Hi Amna,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[a5410145]

I'm also experiencing this problem

[AndreaG]

Hi Baris,

Someone from our team will reach out to you via support ticket in order to assist you further.

[269922c1]

I am experienceing the same issue,, i need to login every time and answer the security question everytime as it says upwork does not recognise the device.

[759e32fa]

Hi Anuj,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

[d20a44d4]

I too am experincing this issue.

[PradeepH]

Hi Dawn,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[cc63080d]

This has been happening on my account for more than 2 years lol. How can Upwork fix this? It is really annoying that it never recognizes my device. I only use 1 device when I log in to Upwork, well except my mobile phone, I have Upwork on my mobile phone and this login is never a problem. 

Can somebody from the Upwork team reach out to me as well?

[759e32fa]

Hi Michael,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[the3dguru]

Its probably because your phone doesn't block tracking cookies.

[33ab3a53]

I am also experiencing the same problem. 

[ArjayM]

Hi Riezl,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[hypercelis01]

I'm also having the same issue its really annoying to always typed the security code. I'm only using one device whenever I logged in. 😞

[NikolaS]

Hi Joel,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[d861d16d]

noting

[the3dguru]

The problem with this, as with so many websites, is that Upwork uses a lot of third party systems. Generally, its those systems that cause problems. One example is that I can't edit my settings without turning off my anti-tracking plugins because that page sends data to Amazon. If Upwork didn't rely on third parties so much there wouldn't be quite so many problems.

[jmqramirez92]

same problem

[PradeepH]

Hi Jan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[jeffreyae]

Hi, 

I am experiencing the same issues as well, and it is a bit frustrating having to log in like this every single time

[LuiggiR]

Hi Jeffrey,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[williamtcooper]

Hey Amna, use the Google Chrome browser and set to remember your information. Thanks!

[wrenturtle613]

I am having this issue as well, just opened the account last week so wasn't sure if it was normal or not.

[ArjayM]

Hi Wren,

We sincerely apologize for the inconvenience this may have caused you. I have shared your report with the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page to resolve the issue.

[39977dcc]

Hi there. I am also having this issue and continuously recieve email notifications about an unrecognized login in my account.

[LuiggiR]

Hi Eliana,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[guidangelo]

I have the same issue. Can anybody help?

[PradeepH]

Hi Guillermo,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[623f12af]

Have the same issue. Could anybody help me with this? Thanks!

[PradeepH]

Hi Volodymyr,

Thank you for your message. We may be unable to recognize a sign-in attempt when you’ve cleared your cookies, updated your browser, using a VPN or are logged in under private browsing mode. Could you please try reverting to your previous settings and let us know if the problem persists?

Thank you,

Pradeep

[bb1cdf29]

Same problem here.

[759e32fa]

Hi Emil,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[irou_art]

Me too. Too bad they don't give an answer on how to fix the problem and istead reach out indivdually.

[PradeepH]

Hi Daniel,

Sorry to hear how you feel. While most queries are answered in the community itself, sometime we may need to involve our support team to escalate your concern to the relevant team for further investigation. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[c9fb62c0]

Hi, I am experiencing the same issue.

[AndreaG]

Hi Donald,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[777a34e6]

I'm experiencing the same problem, please I need help with that

[ArjayM]

Hi Anass,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[48cb002c]

Hi, I am experiencing the same issue

[759e32fa]

Hi Enxhi,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.