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Charvet's avatar
Charvet T Community Member

Did not receive Connects after interview

Hello Upwork team,

I have spent connects on job offers, only 3 customers have responded to me by message.
I still haven't had any refunds of connects and no connects have been rewarded. What should I do?

 

Thank you for your help,
Charvet

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi Charvet,

 

Thank you for your message. Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace. 

 

For more information, please see this Product Update. You can check your Connects History here.

 

~ Arjay
Upwork

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393 REPLIES 393
Arjay's avatar
Arjay M Retired Team Member

Hi Charvet,

 

Thank you for your message. Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace. 

 

For more information, please see this Product Update. You can check your Connects History here.

 

~ Arjay
Upwork
Md's avatar
Md M Community Member

Me help pls

Arjay's avatar
Arjay M Retired Team Member

Hi MD,

 

Could you please tell us more information about your concern? We'll surely look into that for you and assist you accordingly. Looking forward to your response.

 

~ Arjay
Upwork
Abdurrahman's avatar
Abdurrahman S Community Member

Please brother I'm new here I want know many things and earn money 

Tural's avatar
Tural B Community Member

finish the Upwork Academy please

Tural Babashov
Ajarat's avatar
Ajarat A Community Member

How can I finish the Upwork Academy cause I'm also new here

Jeanne's avatar
Jeanne H Community Member

Use the link at the top of the page where it says "Academy."

Tural's avatar
Tural B Community Member

great attention

Tural Babashov
Mohammad's avatar
Mohammad S Community Member

fantastic bro. along I'm your fan...

Leonardo's avatar
Leonardo G Community Member

Upwork politics now is: pay to maybe get jobs. Because this is what upwork doing to freelancers. Freelancer have to pay for connects or pay for premium account. Spend more connects to make proposal for precarious jobs offers( promisses hourly/rate) when you talk to client they want to pay fixed price. You get more chance by "boosting" connects what means, spend more money on connects. Have to pay the fee for completed jobs if you get any in a month. And now you don´t even get free connects when we got interviews??? Upwork is the enemy of freelancers.  

Karl Coke's avatar
Karl Coke O Community Member

Absolutely  agreed...

Dennis's avatar
Dennis G Community Member

Great!  That's right!

 

Tural's avatar
Tural B Community Member

if someone can earn that is to say that you can also

but you must learn what are they doing

Tural Babashov
Luce's avatar
Luce N Community Member

I have to disagree with you. The old system was fine until freelancers started cheating. "Not so smart" freelancers were the enemy of freelancers.

I have only used the "boost" option once, to see how it worked. If you have a good profile, if you are a good fit for the job, your chances of getting the job are good enough without any boosting. However, clients get a lot of offers from freelancers who haven't even read the job post carefully. It shows right away (the two first lines of your cover letter tell  a lot about you, the client doesn't even need to click on your application). It's up to you to choose carefully the jobs you apply to and to write a good cover letter, keeping in mind that the two fist lines are what the client sees right away.

Luce's avatar
Luce N Community Member

Nobody forces freelancers to boost their offers. Upwork is just using the naivety of freelancers to make a little extra money. Since it works, why not!

Yusuf's avatar
Yusuf L Community Member

Absolutely 

Sundaus's avatar
Sundaus A Community Member

Same issue with me.

 What can we do when we are out of connects???

Avery's avatar
Avery O Community Manager

Hi Sundaus, 


There are several ways you can get Connects. You get 10 free Connects every month at the beginning of your membership billing cycle. You can also purchase Connects at $0.15 each by going to your Settings page. Connects are also rewarded when a freelancer gets the Rising Talent badge, and when you interview with an established client on Upwork. While we don't issue Connects for all interviews won, we occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace. This article has more information about this topic which you may want to check out. 

I hope this helps!


~ Avery
Sundaus's avatar
Sundaus A Community Member

Thanks alot

Tural's avatar
Tural B Community Member

thanks a lot for the info

Tural Babashov
Kazeem's avatar
Kazeem A Community Member

Thank you very much for the clarification; it was so informative.

Alan's avatar
Alan A Community Member

Same here with me, i have a problem on getting client or submitting proposals due to connect issues. As of now i have to apply for credit card for me to avail payments issues. Is there another way of getting connects to bid, as a, " freelancer".

 

Alan Malatamban Alcuizar
Pradeep's avatar
Pradeep H Retired Team Member

Hi Alan,

 

Thank you for your message. You can check the available billing method on this page. I also want to remind you that your profile photo must comply with our guidelines. Please update your photo as soon as possible to avoid account interruptions. Feel free to message us if you need further assistance.

 

- Pradeep

Muhammad's avatar
Muhammad Q Community Member

Face Same problem