Did not receive payment

[jobdegraaff]

My withdrawal from 29 April never reached my bank account. I suspect there was something wrong with the Swift code and already changed my bank account details to the correct ones. How long does it usually take for a payment to be rejected and refunded to the upwork balance? It's been 10 days now. Many thanks!

[AveryO]

Hi Job, 

If the transaction still hasn't reflected in your account by Monday, 11-May, UTC, please update this thread and our team will assist you further.

[jobdegraaff]

Hi Avery,

Reference ID 298938438

Many thanks,

Job

[AleksandarD]

Hi Job,

I'm sorry to hear that the funds still didn't reflect on your account. I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.

Thank you.