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Didn't get email notifications of messages from just one client

zorrillajp
Active Member
Juan Pablo Z Member Since: Jan 28, 2016
11 of 12

It is bad, they are one of my top clients, this makes me look bad and could have been a problem for them too. I usually respond immediately, so they were wondering if something had happened to me.

Another client contacted me today because the files I had submitted a few days ago were missing. Something seems to be going on with the messaging system.

What I learned from this issue is to improve my communication with my clients. Now every time a client writes to me, I'll reply with a confirmation that I received it. I'll let them know that if I don't reply in a few hours, I haven't received it, so they can try to email me.

jared_k
Community Guru
Jared K Member Since: Dec 12, 2015
12 of 12

For whatever reason, this happens to me with one particular client, and no the browser is not open. Yeah, hope they fix this one asap.

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