Jan 11, 2020 04:10:05 AM by Cecille E
Solved! Go to Solution.
Jan 11, 2020 05:25:25 AM by Aleksandar D
Hi Cecille,
Thanks for reaching out to us. I checked both the transactions and can see that they are currently in process. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Thank you.
Jan 11, 2020 05:25:25 AM by Aleksandar D
Hi Cecille,
Thanks for reaching out to us. I checked both the transactions and can see that they are currently in process. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Thank you.
Jan 17, 2020 08:09:48 PM Edited Jan 17, 2020 08:10:42 PM by Cecille E
Jan 17, 2020 11:02:05 PM by Aleksandar D
Hi Cecille,
I'm sorry for the inconvenience this has caused you. I checked and it seems that you already created a support ticket for your withdrawal issues. I followed up with the team handling your case and you can expect an update on your open ticket very soon.
Thank you.
Jan 18, 2020 01:53:25 AM by Cecille E
Thank you so much Aleksandar for your very fast response. Ann from the Upwork support Team already respond to send my request to the Upwork processing Team. Do you know how many days it will take?
I apologize for bothering you but I am really anxious because I am new here.
God Bless you!
Jan 18, 2020 07:57:41 AM by Aleksandar D
Hi Cecille,
Response time depends on the complexity of the ticket itself, but in most cases it can take up to 48 hours.
Thank you.
Jan 22, 2020 04:56:09 PM by Raquel B
Jan 22, 2020 05:26:06 PM Edited Jan 22, 2020 05:28:45 PM by Cecille E
Jan 22, 2020 05:29:23 PM Edited Jan 22, 2020 05:30:09 PM by Raquel B
Jan 22, 2020 08:11:39 PM by Cecille E
Jan 22, 2020 06:31:40 PM by Avery O
Hi Raquel,
I can see that you already have a ticket with the Customer Support Team. They will get in touch with you on the same ticket thread with more information about your concern.
Jan 22, 2020 08:36:28 PM by Glenn L
Hello,
I have been in the same situation. I requested payment January 22 (direct to local bank) however until now I haven't received email that payment has been processed.
Jan 22, 2020 10:27:16 PM by Avery O
Hi Glenn,
I checked your account, and can confirm that the transaction was successful on our end, and the email has already been sent out to the email associated with your account. Let us know if we can further assist you with anything.
Jan 23, 2020 03:04:54 AM by Cecille E
Jan 23, 2020 03:11:12 AM by Goran V
Hi Cecille,
I can see that you`ve opened a ticket for your transaction and our team will assist you further directly there. Just to confirm, I`ve also escalated your concern to our team. Thank you.
Aug 10, 2020 06:22:04 AM by Maira O
Hi Cecille,
Have you received that payment and how much time does it take, and what was the problem?
Aug 10, 2020 06:45:12 PM by Cecille E
Oct 7, 2022 01:53:34 AM by Axel G
Hi! I have the exact same problem, I haven't received the usual email about payment has been processed. Can you please help and check the status? Thank you.
Oct 7, 2022 01:28:07 PM by Pradeep H
Hi Axel,
Please note that Direct to Local Bank transaction is processed within four business days. Usually, you will be notified when the withdrawal is successfully processed. I see that you have already received the notification today.
Thank you,
Pradeep
Apr 7, 2021 09:39:26 AM by Mariana G
Apr 7, 2021 02:29:38 PM by Bojan S
Hi Mariana,
I checked and can confirm that a withdrawal you’re referring to was successfully initiated on our end. Please know that Direct to Local Bank transfers takes up to four business days to arrive at your bank. If it hasn’t reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the Direct to Local Bank method.
Thank you!
Aug 12, 2021 01:03:05 AM by Mayada E
I have the same issue. Yesterday I asked to withdraw a payment to my US bank and I didn't recieve that the payment was processed. I want only to make sure that the payment has made succesfully because it's the first time to link my US bank to UPwork. I am little bit worry.
Can someone check the transaction and reply me, please.
Thank you
Aug 12, 2021 01:06:31 AM by Goran V
Hi Mayada,
Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!