Didn't receive email re Processing of Payment Request

[#1]

Hello. This is just my second time to withdraw payment. At first, when I requested payment, I received an email for Payment Confirmation and after 9 hours, I received another message for Processed Payment. On Jan. 10 (PST), I requested payment and received the Payment Confirmation message but did not receive the second email considering that it's been more than 24 hours now ... So, I'm a bit anxious. Please help me.

[#2 · Accepted solution]

Hi Cecille,

Thanks for reaching out to us. I checked both the transactions and can see that they are currently in process. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.

Thank you.

[#3]

Thank you for your answer. I really need to be reassured. 😂🙂

[#4]

Hello Aleksandar. It's been 8 days and I haven't received the 2nd email and the payment yet. Please help me?

[#5]

Hi Cecille,

I'm sorry for the inconvenience this has caused you. I checked and it seems that you already created a support ticket for your withdrawal issues. I followed up with the team handling your case and you can expect an update on your open ticket very soon.

Thank you.

[#6]

Thank you so much Aleksandar for your very fast response. Ann from the Upwork support Team already respond to send my request to the Upwork processing Team. Do you know how many days it will take?

I apologize for bothering you but I am really anxious because I am new here.

God Bless you!

[#7]

Hi Cecille,

Response time depends on the complexity of the ticket itself, but in most cases it can take up to 48 hours.

Thank you.

[#8]

Hello Cecille! I am experiencing the very same issue now. What's the update with yours? Have you received your payment already?

[#9]

Hi Raquel,

Sad to say, but I haven't receive the payment yet. I made a ticket at Help support and they updated me last Sunday. I am frequently checking for an update and it seems that they can't give specific waiting days to solve this issue. 😢😭

[#10]

Oh my god that is really troubling. I also created a ticket already but no one has replied yet 😭

[#11]

They replied to me after a few hours. I believe this issue will be solved but what I am concerned of is how long. 😅

[#12]

Hi Raquel, 

I can see that you already have a ticket with the Customer Support Team. They will get in touch with you on the same ticket thread with more information about your concern. 

[#13]

Hello,

I have been in the same situation. I requested payment January 22 (direct to local bank)  however until now I haven't received email that payment has been processed.

[#14]

Hi Glenn, 

I checked your account, and can confirm that the transaction was successful on our end, and the email has already been sent out to the email associated with your account. Let us know if we can further assist you with anything. 

[#15]

Hi Avery,

Can you also check my transaction status? I haven't receive an update since sunday. Please?

[#16]

Hi Cecille,

I can see that you`ve opened a ticket for your transaction and our team will assist you further directly there. Just to confirm, I`ve also escalated your concern to our team. Thank you.

[#17]

Thank you so much Goran.

God bless!

[#18]

Hi Cecille,

Have you received that payment and how much time does it take, and what was the problem?

[#19]

Hi Maira,

Yes. I received the payment within 5 days.

I didn't received the confirmation email that time which means that the payment was not processed successfully. I think, it was actually a bank issue.

Moderators were very helpful. I relied on them to solve this issue. 🙂

[#20]

Hi! I have the exact same problem, I haven't received the usual email about payment has been processed. Can you please help and check the status? Thank you.

[#21]

Hi Axel,

Please note that Direct to Local Bank transaction is processed within four business days. Usually, you will be notified when the withdrawal is successfully processed. I see that you have already received the notification today.

Thank you,

Pradeep

[#22]

Hello, normally when I withdraw I receive the email of processing payment within minutes. However, it's now been hours and I would like to know if it's being processed. Thank you!

[#23]

Hi Mariana,

I checked and can confirm that a withdrawal you’re referring to was successfully initiated on our end. Please know that Direct to Local Bank transfers takes up to four business days to arrive at your bank. If it hasn’t reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the Direct to Local Bank method.

Thank you!

[#24]

I have the same issue. Yesterday I asked to withdraw a payment to my US bank and I didn't recieve that the payment was processed. I want only to make sure that the payment has made succesfully because it's the first time to link my US bank to UPwork. I am little bit worry. 

Can someone check the transaction and reply me, please. 

Thank you 

[#25]

Hi Mayada,

Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!