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Mehak's avatar
Mehak N Community Member

Difference between blocked and permanently blocked account

Hi Upwork community!!

Can any body tell me the difference between blocked and permanently blocked account?

Thanks

ACCEPTED SOLUTION
Mykola's avatar
Mykola A Community Member

Blocked can be reactivated via agreement (evidences, verification, etc). Permanently cannot, it is final decission.

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18 REPLIES 18
Mykola's avatar
Mykola A Community Member

Blocked can be reactivated via agreement (evidences, verification, etc). Permanently cannot, it is final decission.

Mehak's avatar
Mehak N Community Member

Thanks for your reply. My account get blocked due to dispute with my client. This dispute has been solved now. Can I get my account back?

Arjay's avatar
Arjay M Retired Team Member

Hi Mehak,

 

I see that the team has reached out via email with more information about your account's status and instructions on how we can fully activate it. You may visit the support ticket raised here. Don't hesitate to coordinate with the team by responding to that email; they'll gladly help.

 

~ Arjay
Upwork
Sam's avatar
Sam D Community Member

Hello Mykola, could you please help me? I have contacted one of your members, Pradeep, but he is not responding regarding my blocked account.

Mahin's avatar
Mahin S Community Member

is there any possibility to reactive the block account on Upwork?

Luiggi's avatar
Luiggi R Retiring Moderator

Hello Mahin,

 

I see that your account is not currently blocked. Are you referring to a different account from the one you're using to post this message? As a reminder, having multiple accounts is considered a serious violation of the Terms of Service. If you are referring to another account, please send me a private message with its registered email address so we can assist you further. 

~ Luiggi
Sam's avatar
Sam D Community Member

Can you please help?

My account is blocked due to I shared my work links to clients for checking client that we are good fit or not But Upwork blocked my account:(

Joanne's avatar
Joanne P Retired Team Member

Hi Sam,

 

I checked the account you're using to post in the community, and I do not see any limitations on it. Are you referring to a different account?

~ Joanne
Upwork
Sambhaji's avatar
Sambhaji S Community Member

Yes, Please help me, as I have evidence to support my case. There seems to have been a misunderstanding as my account has been blocked. Despite providing evidence and proof, I have not received any cooperative response in the last 2-3 days. Whenever I provide all the evidence and proof, they simply send me an email stating that my account is blocked and do not take any action based on my proof.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Sambhaji,

 

I am sorry to hear about your blocked account. Could you please click on my name above this post and send me a private message with the registered email address for the blocked account?

 

- Pradeep

Sam's avatar
Sam D Community Member

Hello Pradeep,

 

I have sent you a message, please check.

 

Thank you.!

Sam's avatar
Sam D Community Member

Hello Pradeep,

I have sent you a message, please check.

Sam's avatar
Sam D Community Member

Hello Pradeep,

I am eagerly awaiting your reply.

Thanks!

Sam's avatar
Sam D Community Member

Hello Pradeep

Mahin's avatar
Mahin S Community Member

How can we reactivate our temporarily blocked account?

 

Ivygail's avatar
Ivygail J Retired Team Member

Hello Mahin, 

 

Thank you for reaching out. I checked your account and do not see any restrictions. Could you please confirm if you are referring to another account? 

 

~Ivy
Abdul's avatar
Abdul R Community Member

I received an email today that my account has been blocked but i haven't done anything. All my recent interactions with my recent clients has been positive. 

 

I would like to express my concern and seek clarification on this matter.

 

I want to start by stating that I believe I have conducted my activities on Upwork in a professional manner. I have successfully completed almost all of my contracts and have consistently aimed to meet my clients' expectations. Therefore, I am perplexed by the feedback that led to this decision.

 

If there are specific issues or concerns raised by clients regarding my work, I would greatly appreciate it if you could share those with me. Understanding the reasons behind this decision is crucial for me, as I am committed to addressing any misunderstandings and improving my service.

 

I kindly request that you reconsiderthe blocking of my account, as I firmly believe that I have done nothing wrong. I am eager to understand any concerns that may have arisen and rectify them promptly.

Ivygail's avatar
Ivygail J Retired Team Member

Hello Abdul,

 

I’m sorry to hear about your account status. I checked and noticed that you’re already in touch with our team regarding your support ticket. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can easily access your ticket on this page.

 

~Ivy