Direct Contract not accepted by Upwork

[mircea-golban]

Hi,

I created a Direct Contract and sent it to a client in order for it to be accepted.

However, the client cannot accept and fund the contract.

The error message received is: "We are unable to authorize your card. Please try using a different payment method or contact your isssuing bank".

The client contacted the bank. There are no amount limits on the card and the client even stayed on the phone with the a bank representative to approve the payment but it seems that the payment is rejected by Upwork.

I find it hard to believe this does not work.

Whoever could point me towards a solution, I would really appreciate it.

[g_vasilevski]

Hi Mircea,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your direct contract. Thank you.

[mircea-golban]

I have been contacted via email by a team member of yours.

The provided solution did not help me.

As I stated in the description, the client already contacted the bank.

I was expecting another step in order to proceed, not one that was already stated.

[BojanS]

Hi Mircea,

I checked this for you and looks like you've already updated your support ticket with this question. Please allow time for our agent to respond and update your ticket. If you have any additional question please post them on that ticket for further assistance.

Thank you for your patience!