Direct Contract payments not being received

[#1]

I sent 2 seperate clients Direct Contracts. Both clients entered their card information several times and were charged by Upwork but neither contract was shown as accepted by Upwork. I have received no payment, one of my clients has been charged 3 times and the other 7 times. There seems to be no way of getting in touch with anyone from Upwork. Has anyone had a similar experience and had the issue resolved?

[#2]

Hi Jalees,

One of our agents will reach out to you directly via support ticket to look into this and assist you accordingly.

Thank you!