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af6960d7
Community Member

Direct Contract payments not being received

I sent 2 seperate clients Direct Contracts. Both clients entered their card information several times and were charged by Upwork but neither contract was shown as accepted by Upwork. I have received no payment, one of my clients has been charged 3 times and the other 7 times. There seems to be no way of getting in touch with anyone from Upwork. Has anyone had a similar experience and had the issue resolved?

1 REPLY 1
bstojadinovic
Community Manager
Community Manager

Hi Jalees,

 

One of our agents will reach out to you directly via support ticket to look into this and assist you accordingly.

 

Thank you! 

~ Bojan
Upwork
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