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Direct Contract payments not being received

I sent 2 seperate clients Direct Contracts. Both clients entered their card information several times and were charged by Upwork but neither contract was shown as accepted by Upwork. I have received no payment, one of my clients has been charged 3 times and the other 7 times. There seems to be no way of getting in touch with anyone from Upwork. Has anyone had a similar experience and had the issue resolved?

Community Manager
Community Manager

Hi Jalees,


One of our agents will reach out to you directly via support ticket to look into this and assist you accordingly.


Thank you! 

~ Bojan
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