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imadnafethh
Community Member

Direct Contracts

hi sir
I am facing and error message on the direct contracts page
once i create the price then go to next give me this message "serviceName: 'authDS', commandName: 'findInfoByAuthIds', error message: 'Authorization failed'
".
plz help
Thanks

ACCEPTED SOLUTION

Abdul and Nafethh,

 

Could you please try again? The issue should now be fixed but please let us know if you still see the error.

~ Valeria
Upwork

View solution in original post

8 REPLIES 8
abdulhameed223
Community Member

Yes Brother I have same issue.

There is issue in Direct Contract. I tried many time to send direct contract to my client but there is an error show. Please see attached Image.

**Edited for Community Guidelines**

kochubei_valeria
Community Manager
Community Manager

Hi Nafethh and Abdul,

 

Thanks for bringing this to our attention. I've already escalated this issue and our team is looking into it. I'll update this thread once we have more information. 

 

Meanwhile, could you please share what browser and OS you're using?

~ Valeria
Upwork

Hi Madam thanks for Replaying.

Now I am using Opera pc.

Thanks

Abdul and Nafethh,

 

Could you please try again? The issue should now be fixed but please let us know if you still see the error.

~ Valeria
Upwork

It has been solved 

Thanks sir

Hello there, 

 

I am sending direct contract via agency and choosing my team member but it is giving me the same error. Can you please have a look?

 

**Edited for community guidelines**

Hi Ebaad,

 

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
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