Apr 1, 2021 12:58:19 PM Edited Apr 1, 2021 12:59:08 PM by Davis P
Hi fellow freelancers!
Can anyone help and let me know if you've had to deal with an issue like this?
I'm trying to create a direct contract with a client outside of UpWork and they're happy to do business like that, but sadly when they're trying to add funds to escrow, they consistently get the same error message:
"We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."
Sadly no matter when they try, they receive the same error 😞
How can I resolve this? It needs to be done by Tuesday so I don't lose the client :S
Apr 1, 2021 02:03:40 PM by Andrea G
Hi Davis,
Could you please click on my picture next to this post and send me a private message with more info about the client/contract you need help with?
Thanks!
Oct 1, 2021 05:02:49 PM by Zainab B
Oct 1, 2021 06:50:53 PM by Joanne P
Hi Bankole,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 27, 2022 11:55:48 AM by Bojan S
Hi Ahmed,
We’ll have one of our agents reach out to you via a support ticket to assist you with this issue.
Thank you!
Apr 21, 2022 05:38:04 PM by Joanne P
Hi Brian,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Nov 22, 2022 01:33:44 PM by Charles M
I also keep getting the same message. This seems to be recurring problem. Not too sure what is going on.
Nov 22, 2022 04:37:22 PM by Arjay M
Hi Charles,
We sincerely apologize for the inconvenience and trouble this error may have caused. I've shared your report with the appropriate team for further review. One of the team members will be assisting you further via a support ticket here. Don't hesitate to communicate if you have questions.
Jan 12, 2023 11:04:37 AM by John P
My Direct contract client is as well confronted with the same issue. "We're sorry, we're experiencing technical problem and cannot process your request right now. Please try again in a minute"
Jan 12, 2023 01:39:03 PM by Arjay M
Hi John,
Thank you for reaching out. I can see that the team has provided you with more information and instructions on how to resolve the issue on this ticket. As mentioned by one of the team members, If your client's still having difficulties, It's best to advise them to contact Upwork Support directly at the email address provided. Since they do not have an Upwork account and for privacy concerns, the contact or request should be coming from the client's side.
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