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c4456434
Member

Direct contract client not able to add funds to escrow

Hi fellow freelancers! 


Can anyone help and let me know if you've had to deal with an issue like this?
I'm trying to create a direct contract with a client outside of UpWork and they're happy to do business like that, but sadly when they're trying to add funds to escrow, they consistently get the same error message:
"We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."
Sadly no matter when they try, they receive the same error 😞

How can I resolve this? It needs to be done by Tuesday so I don't lose the client :S

7 REPLIES 7
andregutierrez22
Moderator
Moderator

Hi Davis,

 

Could you please click on my picture next to this post and send me a private message with more info about the client/contract you need help with?

 

Thanks!

~Andrea
Upwork

Hi, I'm going through exact the same too.

My client is unable to fund the contract. The same error message as above keeps popping up.

Hi Bankole,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hi, I'm having the same issue too.

Hi Ahmed,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with this issue.

 

Thank you! 

~ Bojan
Upwork
brianbrix
Member

Hello, 

I have the same problem too

Hi Brian,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork