Direct contracts client invoice information

[6f9636f4]

I created a direct contract, the customer paid for it, but the invoice generated has his name (cardholder name) and not the name of the company. Is there a way to generate an invoice with the name and address of the company?

[LuiggiR]

Hi Yaser,

Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[e91583a7]

I was contacted by Mr. Eden but he need me to tell the client to contact support through the support page,

Is there no way to fix this without including the client? It's too much for him really, I don't want him to feel like making more steps to get what he wants, it's inconvenient. He simply gave me his company details and VAT number (The company for which I made the work) and asked me to contact support to change the details in the current contract which we just finished. It's a bit urgent.

Please help me because I need to make a new contract and we are still thinking of changing the method if it doesn't include the possibility of adding his company details in the future contracts

Thank you for the help

[PradeepH]

Hi Yaser,

I can see that you've already shared the same concern via the support ticket. One of our team members reach out to you as soon as possible to assist you further. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[florentinalarion]

I have the same problen with the direct contract. I would like to modify the company's name (instead of personal name) and to add more information to the invoice. What should I do, may someone can support me?

Thank you,

[143c5cb1]

My Direct Contract customer wants to use the invoice as an expense, but the name entered when making the payment is not the company name; it's the name of employee in the accounting position. Do we have the chance to change the name on these invoices?

[759e32fa]

Hi Mustafa,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[abf3e3db300d1a9c]

I'm a client and the charge on the invoice I get in my email is different from the charge that actually appears on my credit card.  I know this is due to the fee and that's fine, but I need an invoice that actually shows this fee and the actual amount I'm paying for reimbursement purposes.

Thanks in advance!