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Direct payment and without any notification auto refund to the client.

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Active Member
Rasika K Member Since: Jan 13, 2020
1 of 2

I sent a direct payment request to my client and client make the payment. But I didn't receive any notification and still showing "Waiting to be accepted". In between automatically refund the payment to the client account. what are the issues and how can I send a direct request? 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 2

Hi Rasika,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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