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Discrepancy between pending transactions and weekly summary

noelle-tutunjian
Active Member
Noelle T Member Since: May 4, 2020
1 of 2

Hello!

 

It looks like my weekly summary has more earnings than are currently pending. Is there a reason my full funds aren't pending?  The summary is accurate, so is there just a delay in moving earnings from the summary to the transaction page?  Interestingly, a bonus I earned after my hours for the week were completed is posted, but the hours themselves are not.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Noelle,

 

You can check your Pending tab(Issued Bonus), In Review tab (Logged Hours) in order to confirm the status of your payments. 

 

Please check the Weekly Billing Cycle article for more information about the schedule to release hourly payments. It takes about 10 days for payments to be processed. The first week is when you log time on an hourly contract, which ends every Sunday. The client then has 5-days to review, and/or, dispute any the hours logged on the Work Diary. If there are no issues with the hours logged, the payment for the contract will then go to a 5-day security period before it becomes available on your account.

 

Thank you!

~ Bojan
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