Jan 28, 2023 09:40:21 PM by Nathan I
There appears to be a discrepancy in the FAQs about how many connects can be rolled over. The Understanding and Using Connects page (https://support.upwork.com/hc/en-us/articles/211062898-Understanding-and-Using-Connects) says that all connects (other than those that expired due to being a year old) will roll over each month. However, the Freelancer Plus page (https://support.upwork.com/hc/en-us/articles/211062888) says that only 200 connects can be rolled over each month. Currently, not all of my connects are rolling over each month. Is the first article wrong, or am I missing something here?
Solved! Go to Solution.
Jan 29, 2023 08:42:22 AM by Pradeep H
Hi Nathan,
Thank you for your message. I would like to confirm that you can purchase and roll over an unlimited number of Connects now. Check out this announcement page for more information. I will forward your feedback to update the Freelancer Plus help page to the relevant team.
Thank you,
Pradeep
Jan 29, 2023 02:07:10 AM by Jonathan L
Well, the Freelancer Plus page is outdated, since Connects are now unlimited. As for rollover, the change was made less than a month ago, so there might be issues on the backend.
Jan 29, 2023 08:42:22 AM by Pradeep H
Hi Nathan,
Thank you for your message. I would like to confirm that you can purchase and roll over an unlimited number of Connects now. Check out this announcement page for more information. I will forward your feedback to update the Freelancer Plus help page to the relevant team.
Thank you,
Pradeep
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