Upwork Support isn't working for me. I had a problem with being unable to access live chat a while back (see this thread: https://community.upwork.com/t5/Freelancers/Upwork-Support-isn-t-working/m-p/528904#M322368). I was asked to carry out an extensive and time-consuming process to troubleshoot, but I wasn't able to do so because I was pressed for time. The issue that I needed help with resolved itself within an hour or so, so I forgot about it. Until now.
I am now having a major issue that I need to resolve, and I'm once again unable to access live chat. This time, the problem is more extensive -- I can't get past the "support bot" stage, which is utterly worthless for answering questions about a specific contract.
My client originally set the weekly limit for our job at 5 hours/week. I was approaching the limit, so he increased it to 7 hours/week -- I'm not sure if that was before or after yesterday's update. My problem is that the time tracker is recognizing the new limit, but my work diary is flagging everything beyond 5 hours as over the limit. I'm nervous to keep working because I want to be sure I get paid, but I also can't delay the job. I'm leaving on a 2-week holiday tomorrow morning and have vowed not to work while I'm gone, making it a true vacation. I promised the client I'd finish the project before I go, but this is putting a major wrench into that plan and I can't talk with the support team to get any assistance, and I can't ask him to wait 2 weeks for the last little portion of the job to be completed.
Please help! See attached screenshot -- it clearly shows the discrepancy.
