My client is not responding and I know if he did not respond I will win.
I sent a message to my Dispute Specialist ("It's been 10 days since my ticket is created and the client did not respond, not even a single time") he said as mentioned in the initial email sent, the resolution time for a dispute is of 21 days, he will be sending him multiple warnings before making any final decision.
My questions are
1) Do I still need to wait for 21 days even if the client is not responding?
2) How many warnings he will be sending to the client before making the final judgement?
3) Is there any way to make this process faster?
Solved! Go to Solution.
Muhammad A wrote:
I have a dispute with client. I want to relaese escrew amount to the client. What should I have to do.
Do you actually have an official dispute or do you have a contract with a client where you are having a disagreement?
If it is the former, say so in the dispute mediation.
If it is the latter, simply close the contract, which sends the escrow funds back to the client.
Actually , I completed a Job and client sent me partial milestone as bonus. That's why I placed a dispute with him. He just sent full amount as a Bonus. So, I want to rlease escrew amout to the client, as I have received my actuall acount now. Cotract has been already ended by Client. Thank you.
Muhammad A wrote:
So, I want to rlease escrew amout to the client, as I have received my actuall acount now. Cotract has been already ended by Client.
Who ended the contract? If you did, the money is already returned to the client. If the client did, you would have received a request to approve or dispute the return of the escrow funds? If you did dispute the return of the escrow funds, which initiates an official dispute, you just say that the matter is resolved in the dispute communication.
Learn more about our awesome Community member Claudia!Learn More
We've added a meeting scheduling tool and an option to sync with your Google or Microsoft calendar to help you streamline interviews and work meetings on Upwork.Learn More
We're releasing a suite of new features for Project Catalog™ designed to help talent promote projects.Learn More
In the webinar, we teach you how to create a project, how to best utilize Project Catalog™ for your independent business, as well as share some best practices and helpful resources.Learn More