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Dispute Related Question

zainhanif700
Active Member
Zain H Member Since: Feb 10, 2021
1 of 26

Hello,

My client is not responding and I know if he did not respond I will win.  

 

I sent a message to my Dispute Specialist ("It's been 10 days since my ticket is created and the client did not respond, not even a single time") he said as mentioned in the initial email sent, the resolution time for a dispute is of 21 days, he will be sending him multiple warnings before making any final decision. 

My questions are 

1) Do I still need to wait for 21 days even if the client is not responding?

2) How many warnings he will be sending to the client before making the final judgement? 

3) Is there any way to make this process faster?

 

Regards

Zain Hanif.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 26

Hi Zain,

 

Feel free to follow up directly on your dispute and the dispute agent will answer all of your questions directly there and will assist you further. To learn more about our dispute process, check out this thread. Thank you.

~ Goran
Upwork
zainhanif700
Active Member
Zain H Member Since: Feb 10, 2021
3 of 26
okay
d081e4d0
Active Member
Muhammad A Member Since: Jan 18, 2020
4 of 26

I have a dispute with client. I want to relaese escrew amount to the client. What should I have to do. 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 26

Muhammad A wrote:

I have a dispute with client. I want to relaese escrew amount to the client. What should I have to do. 


Do you actually have an official dispute or do you have a contract with a client where you are having a disagreement?

 

If it is the former, say so in the dispute mediation.

If it is the latter, simply close the contract, which sends the escrow funds back to the client.

d081e4d0
Active Member
Muhammad A Member Since: Jan 18, 2020
6 of 26

HI Petra! 

Actually , I completed a Job and client sent me partial  milestone as bonus. That's why I placed a dispute with him. He just sent full amount as a Bonus. So, I want to rlease escrew amout to the client, as I have received my actuall acount now. Cotract has been already ended by Client. Thank you.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 26

Muhammad A wrote:

So, I want to rlease escrew amout to the client, as I have received my actuall acount now. Cotract has been already ended by Client. 


Who ended the contract? If you did, the money is already returned to the client. If the client did, you would have received a request to approve or dispute the return of the escrow funds? If you did dispute the return of the escrow funds, which initiates an official dispute, you just say that the matter is resolved in the dispute communication.

d081e4d0
Active Member
Muhammad A Member Since: Jan 18, 2020
8 of 26

Client ended the contract.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 26

Muhammad A wrote:

Client ended the contract.


Right, so did you or did you not receive a request to return the escrow funds, and if you did, what did you do?

d081e4d0
Active Member
Muhammad A Member Since: Jan 18, 2020
10 of 26

Ok. thank you

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