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khalid67282
Community Member

Dispute With Client

Hello Team,

recently one of my client dispute and want refund and I rufuse it now the Matter is looking by Upwork Mediation Specialist, Client already give me 5 stars but his feedbacks are changed from postive to negative now I dont know how.

I want to know that this contract will effect my jss or not.

 

waiting for your kind responce.

Regards

ACCEPTED SOLUTION

Hi Muhammad Khalid,

 

The outcome of the dispute is not included in the JSS calculation. You can check this help article to learn more about what affects your JSS. 

~ Joanne
Upwork

View solution in original post

5 REPLIES 5
AndreaG
Moderator
Moderator

Hi Muhammad,

 

Could you please confirm the Contract ID so we could check on this for you?

 

~Andrea
Upwork

Yes Sure, the contract ID is 27311020 

Thanks for confirming, Muhammad. I checked and it doesn't look like you've received feedback from this client. That said, I think you might be referring to your client's response to the feedback you left for them. You can check this in the Feedback tab of the contract room. 

 

Thanks!

~Andrea
Upwork

Ok can you please tell me about JSS, This dispute effect my jss or not ?

Hi Muhammad Khalid,

 

The outcome of the dispute is not included in the JSS calculation. You can check this help article to learn more about what affects your JSS. 

~ Joanne
Upwork
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