Dispute after contract end

[hobilla]

My client has filed a dispute for some hours (manual) 2 weeks after the contract was closed and everything properly paid.

This dispute has gone to Upwork mediation team and I have got an email from Upwork telling me to show "proof of work" done.

But unfortunately, I worked on their proprietory system whose credentials i don't have now to show proof of work. I stated that in reply email from upwork.

Now, my account is on financial hold.

I can't show any proof of work cuz i did everything in their software and client claims i haven't worked those hours where clearly payment was done and contract was closed 2 weeks ago!

What can i do?

[BojanS]

Hi Yasir,

I checked and it looks like our Mediation Team is already assisting you with this contract and will keep you updated via the ticket. If you have any additional information or questions, feel free to post them directly on the existing ticket. Please note that we won't be able to discuss the details of this case here in the public Community.

Thank you!