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Dispute against client

upsharwan
Active Member
Sharwan Kumar U Member Since: Apr 16, 2021
1 of 14

Hi, I got invited for a job . I submitted the work and my client requested a refund for no reason and when I asked him on the call then he said that I can file a dispute against him and he knows someone who is at higher position at Upwork (I know he was faking). Then I filed a dispute against him and now he is not replying to the dispute. I read an article at Upwork that client has to reply within 5 business days to get a refund . I filed the dispute on 14-09-2020  and I'm curious to know that Will I get the money by 19-09-2020 If the client willn't respond. Or Upwork willn't count these 2 days (18 Sep and 19 Sep) as it Saturday and Sunday. I'm looking forward for your guidance!

Best Regards,

Sharwan Kumar Upadhyay 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 14

Sharwan Kumar U wrote:

Or Upwork willn't count these 2 days (18 Sep and 19 Sep) as it Saturday and Sunday. I'm looking forward for your guidance!


 

weekends do not count as business days and Upwork generally give clients more time to respond before they close the dispute in the other party's favour.


I would quietly wait and not draw any attention to the dispute, in the hope that the client stays gone and that it then gets closed because of non-response.

 

I would also report that threat (with proof) regarding "knowing someone in Upwork management) to Upwork. That sort of behaviour is unacceptable.

 

 

upsharwan
Active Member
Sharwan Kumar U Member Since: Apr 16, 2021
3 of 14

Hi Petra, Do I need to reply to this private coversation ? 

I got an e-mail :-

 

Hi Sharwan and Client's name,
 
 
My name is XYZ, and I’m the Upwork Mediation Specialist that will be helping you resolve this issue.
 
Please note I've sent this message to both of you so we all can have an open conversation and hopefully reach a speedy resolution.
To start, I ask you to provide the following by [September 19, 2021].
 
Sharwan, I understand that you put so much effort into completing the job. We are here to help you resolve this matter.
I would like you to provide proof of project completion.
 
Client's name, Please confirm what tasks are still pending to be completed for the milestone payment to be released?
 
 
Note: We may request additional information from you during this process.
 
 
XYZ
Mediation Specialist Team
 

 

 

 

I don't have any proof regarding "Knowing someone in Upwork" as that conversation was on Skype call.

 

After I filed the dispute A dispute specialist contacted both of us (Me and Client) and said that :- Please note I've sent this message to both of you so we all can have an open conversation and hopefully reach a speedy resolution.
To start, I ask you to provide the following by [September 19, 2021].

Then why is he counting 18Sep and 19Sep ?

 

What are the next steps for me, Do I need to take any action or just need to quietly wait? 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 14

Sharwan Kumar U wrote:

Hi Petra, Do I need to reply to this private coversation ? 

What are the next steps for me, Do I need to take any action or just need to quietly wait? 


Did you send what you were asked to send? (proof that the project was completed?)

If so, just patiently wait.

If not, obviously do so urgently or YOU would be the one who hasn't complied.

upsharwan
Active Member
Sharwan Kumar U Member Since: Apr 16, 2021
5 of 14

When I filed the dispute I gave the details but I didn't attached the work . Should I re-enter the details again? and Why is this guy counting Saturday and Sunday as business days ? 

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
6 of 14

Sharwan Kumar U wrote:

When I filed the dispute I gave the details but I didn't attached the work . Should I re-enter the details again? and Why is this guy counting Saturday and Sunday as business days ? 


We don't know. Just make sure you adhere to the timeline. 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
7 of 14

Sharwan Kumar U wrote:

When I filed the dispute I gave the details but I didn't attached the work . Should I re-enter the details again? and Why is this guy counting Saturday and Sunday as business days ? 


You were asked to provide proof of the completed project by a timeline, so obviously (!!!) you will have to provide the proof as requested by the deadline. 

 

The deadline has been given to you, so how about you forget about wondering "why" the date is what it is, and instead provide what you are asked to provide and then wait?

View solution in original post

upsharwan
Active Member
Sharwan Kumar U Member Since: Apr 16, 2021
8 of 14

Hi Petra, yesterday I gave everything that I was asked for and now 5 days are completed. There's no response from the dispute team and the client.  According to the support article client have to respond within 5 business days. Can Upwork dispute team give a second chance to client to respond ? 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 14

Sharwan Kumar U wrote:

Hi Petra, yesterday I gave everything that I was asked for and now 5 days are completed. There's no response from the dispute team and the client.  


You don't know if the client responded privately to the mediator and it is the weekend. It is also "business days", which have not yet passed.

 


Sharwan Kumar U wrote:

 Can Upwork dispute team give a second chance to client to respond ? 


Yes, they do that frequently.

 

upsharwan
Active Member
Sharwan Kumar U Member Since: Apr 16, 2021
10 of 14

Usually, how much time they give in second chance ?

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