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Dispute section: Dispute is not shown in the Dispute section.

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Active Member
Haider A Member Since: Jun 22, 2020
1 of 7

I filed a dispute in against my 1st contract. Dispute was showing for 1 week, But from today it is not visible in the dispute section. I did not even know about any result against my dispute. And i am sad to say that dispute person is not answering me about my dispute or any other query. He did not seems to inquiry my contract. There are two section opened and closed agaisnt dispute so if it has closed then why it is not showing me in closed section. I have already share all my proof against this dispute. I am new in Upwork and did not know what is the procedure of dispute, and when result show to me. I am worry about my payment and today the dispute ID is gone invisible and i did not know what is happening. Can somebody told me what is this and how i can review my dispute. This is my dispute id and my contract id i donot know what i do now.

Dispute ID: 10085738

Request #28916082

Contract ID# 24429677

 

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Community Guru
Jennifer M Member Since: May 17, 2015
BEST ANSWER
2 of 7

Haider A wrote:

I filed a dispute in against my 1st contract. Dispute was showing for 1 week, But from today it is not visible in the dispute section. I did not even know about any result against my dispute. And i am sad to say that dispute person is not answering me about my dispute or any other query. He did not seems to inquiry my contract. There are two section opened and closed agaisnt dispute so if it has closed then why it is not showing me in closed section. I have already share all my proof against this dispute. I am new in Upwork and did not know what is the procedure of dispute, and when result show to me. I am worry about my payment and today the dispute ID is gone invisible and i did not know what is happening. Can somebody told me what is this and how i can review my dispute. This is my dispute id and my contract id i donot know what i do now.

Dispute ID: 10085738

Request #28916082

Contract ID# 24429677

 


yeah there is some weird bug. You can get to it from the direct link in your email. Or use this link: https://upworkdispute.zendesk.com/hc/requests/<disputeid>

View solution in original post

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Active Member
Ashish J Member Since: Jun 14, 2020
3 of 7

Hi i have received a notification for dispute but dispute is not showing in dispute section.

 

Can some one please help

 

Thanks

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Active Member
Ashish J Member Since: Jun 14, 2020
4 of 7

Hi, i have received a notification showing dispute but when i open the dispute section nothing is showing. can some one please help

 

Thanks

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Active Member
Rogier H Member Since: Sep 23, 2020
5 of 7

Hi, 
I have the same issue. There is a dispute, but It's not visible in my dispute section. It's showing empty.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 7

Hi Rogier,

 

Just to confirm, everything is working as designed. When our dispute team reaches out to you and your freelancer you will be able to view the dispute on your end as well. Thank you.


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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 7

Hi Ashish,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
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