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Dispute status

amaliagoyanes
Ace Contributor
Amalia G Member Since: Feb 5, 2018
1 of 10

Hello i didn't received any response from the mediation specialist. I need to know the status of my dispute on contract ID: 21974602.

 

They told me on Sunday to wait 2-3 business days. But today its Saturday and i didn't received any message or email from the mediation team. I waited for 6 days since the dispute was created, and i don't know how is my dispute going.

 

Please, i'm looking forward to receive any information about my dispute.

The dispute request ID is: 25622032

 

I hope you can help me or contact mediation team.

Thank you

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 10

Amalia G wrote:

Hello i didn't received any response from the mediation specialist. I need to know the status of my dispute on contract ID: 21974602.


Another dispute?

 

At any rate, this is the user forum, not your shortcut to getting a response from the dispute team. To get a response from the dispute team, ask the dispute team...

amaliagoyanes
Ace Contributor
Amalia G Member Since: Feb 5, 2018
3 of 10

"ANOTHER DISPUTE"?

SERIUSLY?

IF YOU ARE MAKING FUN OF THIS, **Edited for Community Guidelines**. ¿Because i had 1 or 2 dispute before that means that i'm a troublemaker or something? Is not my fault that some clients are unresponsive and 0 cooperative with the projects. 

 

I only need some moderator that can contact mediation team, please. Dispute team didn't contacted me back since sunday.

 

Thanks

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 10

I am not "making fun of it" - I am amazed how you manage to get into 3 disputes in a few months...

But the rudeness of your reaction goes some way towards explaining it.

 

amaliagoyanes
Ace Contributor
Amalia G Member Since: Feb 5, 2018
5 of 10

Thanks for responding me, i marked the solution from the moderator. 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
BEST ANSWER
6 of 10

Hi Amalia,

 

I followed up with our team handling your case and you can expect an update in a timely manner.

 

Thank you.

~ Aleksandar
Upwork

View solution in original post

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
7 of 10

Amalia:

Petra was askng a legitimate question. She wasn't making fun of you.

 

Setting aside your personal situation and speaking generally:

It is not Upwork's intention that freelancers get into disputes. Ever.

 

The dispute and arbitration functions within the overall Upwork system are safety valves for when things go very wrong. They are not part of the normal Upwork process and Upwork would prefer if these functions were never used.

 

I have been an Upwork freelancer since 2014 and I have never had a dispute, despite finishing over 200 jobs and over 3500 hours.

 

If a freelancer (not referring to you, but only to other people) is part of disputes frequently, then there may be some additional techniques or strategies that they could implement in order to avoid these situations. It is better to be proactive in how one sets up contracts, so that disputes can be avoided. And it is better to work things out directly with a client rather than force things to go to third parties such as Upwork or an arbitrator.

garry8912
Active Member
Gurpreet S Member Since: May 8, 2019
8 of 10

I need to know the status of my dispute 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 10

Gurpreet S wrote:

I need to know the status of my dispute 


Ask in the dispute.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
10 of 10

Hi Gurpreet,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
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