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Dispute

Ace Contributor
Mrityunjay K Member Since: Jul 23, 2018
1 of 24

Dear Upwork,


I was working on a long-term contract and suddenly, the client complaint about my agency without informing me. He raised a dispute and Upwork gave him an option to end the contract without notifying me. He cancelled the contract when the project was close to complete, took the source code from the repository and didn’t pay us our remaining 600$ for the milestone and Upwork did not care of informing me at least.
On the very next day, the contract was ended and I didn’t even get a chance to put my point.

I sincerely request Upwork to give me a valid answer on this.

Best Regards,
Jay.

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 24

Mrityunjay K wrote:


I was working on a long-term contract and suddenly, the client complaint about my agency without informing me. He raised a dispute and Upwork gave him an option to end the contract without notifying me. He cancelled the contract when the project was close to complete, took the source code from the repository and didn’t pay us our remaining 600$


Was the last $ 600 in Escrow (milestone funded?) - In that case you can dispute.

If it was not funded, there is nothing to dispute and obviously a client can end a contract at absolutely any time for any reason.

 

Ace Contributor
Mrityunjay K Member Since: Jul 23, 2018
3 of 24

Thanks Petra for the quick reply. It was not in escrow, but the contract got cancelled by Upwork, not the client.
I just need to know that how will it effect my Job Success Score?


Community Guru
Petra R Member Since: Aug 3, 2011
4 of 24

Mrityunjay K wrote:

1.  It was not in escrow

2. The contract got cancelled by Upwork, not the client.


1. Nothing in Escrow - nothing will be paid.

2. I doubt that... You said the client cancelled it... Upwork will very, very rarely end a contract on the client's behalf.

 

 


Mrityunjay K wrote:


I just need to know that how will it effect my Job Success Score?


That depends on how thrilled the client was and which feedback the client left.

Ace Contributor
Mrityunjay K Member Since: Jul 23, 2018
5 of 24

Thanks again Petra for replying,

Client confirmed that he has not cancelled the contract, It got cancelled by Upwork and he didn't give any review also. And I just saw that my JSS is now changed and it is now 80 instead of 89. WTH?
We completed two long-term contracts and got good feedbacks also, and this contract which got cancelled has not any review. 
Can you please check my profile once and give me a solution?

Community Guru
Petra R Member Since: Aug 3, 2011
6 of 24

Mrityunjay K wrote:


Client confirmed that he has not cancelled the contract, It got cancelled by Upwork and he didn't give any review also. And I just saw that my JSS is now changed and it is now 80 instead of 89. WTH?
We completed two long-term contracts and got good feedbacks also, and this contract which got cancelled has not any review.


There has to be more to the story than meets the eye here. The client contacted Upwork because he was unhappy, correct? And asked Upwork to close the contract?

 

Somehow it seems you are not telling the full story...

Ace Contributor
Mrityunjay K Member Since: Jul 23, 2018
7 of 24

He raised an issue on Upwork then texted me to inform that he had contacted upwork and upwork gave him 3 options: 

1. Cancel the contract and hire another developer and you will be credited with 600$

2. Resolve the issue with the current developer and continue working with him

3. Raise a dispute and give something around 900$(both parties combined)

 

He chose the first one and then ask me if Upwork mediator has contacted me.
The truth is, no one has contacted me. I just got a message from UPWORK that the contract is ended.(Client accepted that he didn't do it on purpose, he thought Upwork is talking to me and I agreed with these three solutions)

 

Client has denied of giving any review or ending the contract.

 

My questions are:

1. if he was talking to a mediator then why Upwork didn't inform me? 
2. A contract without a review impacts more than 2 contracts with good review and constant payment from active contracts?

Please tell me if I am not clear enough till now?

Community Guru
Petra R Member Since: Aug 3, 2011
8 of 24

Mrityunjay K wrote:

He raised an issue on Upwork then texted me to inform that he had contacted upwork and upwork gave him 3 options: 

1. Cancel the contract and hire another developer and you will be credited with 600$

2. Resolve the issue with the current developer and continue working with him

3. Raise a dispute and give something around 900$(both parties combined)


This is nonsense.

 

1. You claimed that nothing was in Escrow, so how would anything be credited? Make up your mind... was something in Escrow or was nothing in Escrow?

2. OK

3. That only happens with contracts in dispute. Did the client raise a dispute? If the client disputed, then you will get contacted.

 

Can you tell us whether money has already been paid under the contract?

If yes, how much, and when was the last payment made to you? (within the last 30 days?)

 

Have you left feedback to the client?

 

Ace Contributor
Mrityunjay K Member Since: Jul 23, 2018
9 of 24

1. There was nothing on escrow, Upwork offered the client to accept an Upwork credit of 600$(I can share you the screenshot send by the client to me in person)

3. Client said that he had complained to Upwork and he thought that a mediator is talking to me also.

 

We had not funded the next milestone, The contract was of 4500$ and he had paid 3100$ till then. The last time he made a payment was on March 17,2019.

Community Guru
Petra R Member Since: Aug 3, 2011
10 of 24

Well, in that case Upwork avoided the client trying to dispute over 3000..

 

As the client was seriously unhappy with your agency the contract (obviously) counts as unsuccessful (hence the JSS hit) and you are lucky it didn't go down the dispute route and you didn't have to face paying $ 291 at the end of dispute for arbitration  and potentially all that was previously paid under the contract.

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