Disputes & Translation

[dainsane]

Hi,

I have a question about disputes:

Have anyone go through such when the conversation with the client was in different language than English? Does Upwork have a translation solution for that cases?

For example I am a Bulgarian and my client is also a Bulgarian, so we discussed the project in our native language.

After I did the job the way we both agreed he refused to pay, so now I want to file a dispute.

All the conversation was in Upwork messages, so I want to use it as proof that he is not right. Would it be a problem that all messages need to be translated or...? And if the Upwork dispute specialists don't use a translator in such cases is it worth to file a dispute?

I am not sure how to proceed in this case. Please help or share your opinion.

Thanks.

[petra_r]

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@Dimitar G wrote:

Hi,

I am not sure how to proceed in this case. Please help or share your opinion.

Thanks.

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 How much money is being disputed?

[prestonhunter]

re: "After I did the job the way we both agreed he refused to pay, so now I want to file a dispute."

Maybe he's right.

Have you tried this:

"Krasimir:

I'm sorry that you feel the work I did was not a good match for your project. I understand that you would prefer to not use the work. But as a matter of policy, I ask for at least partial payment for work that I do. If you would be willing to release 50% of the payment, then I would accept that as a final settlement. Given the amount of work I did on the project, I would not be able to agree to a full refund. If you asked for a full refund, I would need to dispute that request and ask Upwork to assign the full amount of the payment to me."

[dainsane]

My question is not how to get part of the money and believe me he is not right at all, but that's other story.

I am asking about the dispute part and the translation of our Bulgarian conversation.

Does anyone knows if Upwork do that or a conversation could be used only if it is in English?

[kochubei_valeria · Accepted solution]

Dimitar,

If necessary, the team can review communication between the client and the freelancer in a language other than English.

[petra_r]

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@Dimitar G wrote:

My question is not how to get part of the money and believe me he is not right at all, but that's other story.

I am asking about the dispute part and the translation of our Bulgarian conversation.

Does anyone knows if Upwork do that or a conversation could be used only if it is in English?

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 The first question should be if it is worth the hassle.

If you dispute there will be a 3 way conversation with a mediation specialist, but that can NOT lead to a legally binding decision if a way forward can not be arrived at.

Should that stage fail, it would hve to go to mediation, which costs you, the client, and Upwork $ 291 (which you don't get back regardless of who wins)

So it is entirely sensible to ascertain whether it's actually worth it.

[dainsane]

Yep, Petra, I red the dispute rules few times. Still I think it's worth the try. This marketplace has no place for such unethical behaviour.

Valeria, thanks a lot. That's what I needed to know.