Hello admin manager,
Could you please help me how to remove disputes sign from my Id because disputes was dismiss few months ago but showing still now.
Thanks & regards,
Don't hold your breath though, I have the orange dispute dot showing for nearly a year even though there is no dispute and have reported it 10 times - as of today it is still there. Support told me every time it has no effect on my JSS, which I do not believe since they also said it would be fixed which didn't happen.
For nearly a year now, my UW page shows an orange button for conflict even though there is no conflict. I reported that numerous times and received the same response every time -
The technical team will take care of this and no, it does not affect your JSS.
The button is still there despite all the promises and I do not believe that it does not affect my JSS since my "customers that will recommend you" score is higher than my JSS score.
Please know that this is a known issue, and the team is working to solve it. I have shared your account information with the team so that they can reach out to you and assist you further with your concern.
Hermann M wrote:
This has been going on for many months and has been affecting JSS as well and now you are giving us the same lame response again?
I completely agree that it should have been fixed along with a bunch of other bugs, but it does not affect your JSS at all.
Even disputes that exist don't affect your JSS, so non-existant disputes certainly can't.
If that is the case how come I have a higher percentage of clients that would recommend me than my JSS score??
JSS is supposed to be configured by an algorithm - having a dispute, I'm sure is negatively rated so no one can tell me "it does not affect your JSS"