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Disputes was dismiss but icon is showing

Active Member
Faisal K Member Since: Sep 30, 2017
1 of 15

Hello admin manager,

Could you please help me how to remove disputes sign from my Id because disputes was dismiss few months ago but showing still now.

 

Thanks & regards,

Faisal Kabir

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 15

Hi Faisal, 

I apologise if this has caused you any inconvenience. A member of the Customer Support Team will reach out to you to assist you with your concern.


-Avery
Untitled
Community Leader
Hermann M Member Since: Jul 8, 2018
3 of 15

Don't hold your breath though, I have the orange dispute dot showing for nearly a year even though there is no dispute and have reported it 10 times - as of today it is still there. Support told me every time it has no effect on my JSS, which I do not believe since they also said it would be fixed which didn't happen.

Community Leader
Hermann M Member Since: Jul 8, 2018
4 of 15

For nearly a year now, my UW page shows an orange button for conflict even though there is no conflict. I reported that numerous times and received the same response every time -

The technical team will take care of this and no, it does not affect your JSS. 

The button is still there despite all the promises and I do not believe that it does not affect my JSS since my "customers that will recommend you" score is higher than my JSS score.

Community Guru
Abinadab A Member Since: Sep 26, 2016
5 of 15

It is regrettable that the Upwork team has not deemed it fit to deploy resources to fix the bug you're referring to, a well documented one at that.

Active Member
Paras B Member Since: Mar 19, 2019
6 of 15
 
Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 15

 Hi Paras, 


Please know that this is a known issue, and the team is working to solve it. I have shared your account information with the team so that they can reach out to you and assist you further with your concern. 


-Avery
Untitled
Community Leader
Hermann M Member Since: Jul 8, 2018
8 of 15

This has been going on for many months and has been affecting JSS as well and now you are giving us the same lame response again?

Community Guru
Petra R Member Since: Aug 3, 2011
9 of 15

Hermann M wrote:

This has been going on for many months and has been affecting JSS as well and now you are giving us the same lame response again?


I completely agree that it should have been fixed along with a bunch of other bugs, but it does not affect your JSS at all.

Even disputes that exist don't affect your JSS, so non-existant disputes certainly can't.

Community Leader
Hermann M Member Since: Jul 8, 2018
10 of 15

If that is the case how come I have a higher percentage of clients that would recommend me than my JSS score??

 

JSS is supposed to be configured by an algorithm - having a dispute, I'm sure is negatively rated so no one can tell me "it does not affect your JSS"

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