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Disputes was dismiss but icon is showing

Community Guru
Petra R Member Since: Aug 3, 2011
11 of 15

Hermann M wrote:

If that is the case how come I have a higher percentage of clients that would recommend me than my JSS score??


It is barely any higher. Various possible reasons, The "Clients who would recommend" metric is not updated after every contract, it is updated after every (I don't know the exact number) X contracts, so it may not include the most recent results.

 

It is also over the lifetime of your profile, whereas the JSS is, at most over the last 2 years. So the results of your first year are included in your "Clients who would recommend" metric, but not your JSS.

 

Also, contracts that never led to any earning and did not have any (private) feedback, so affect your JSS, but not your "Clients who would recommend" metric

 


Hermann M wrote:

JSS is supposed to be configured by an algorithm - having a dispute, I'm sure is negatively rated so no one can tell me "it does not affect your JSS"


Disputes do not affect the JSS. The contract outcome where you had the dispute did affect your JSS, because of whatever feedback the client left, not because of the dispute as such.

 

What affects your JSS negatively is poor feedback (public, but mainly private) and contracts that never lead to any payment if they stay open for months with nothing ever paid or are closed with nothing ever paid (or fully refunded) and no or poor feedback.

 

What affects your JSS positively is positive feedback (public, but mainly private) and long term / repeat clients.

 

That's basically it.

Community Guru
Abinadab A Member Since: Sep 26, 2016
12 of 15

Petra R wrote:


Disputes do not affect the JSS. The contract outcome where you had the dispute did affect your JSS, because of whatever feedback the client left, not because of the dispute as such.

 

I would like to confirm that disputes DO affect the JSS, separately from and at a greater weight than negative feedback.

For example, client ends a contract, and gives 1-star rating (public and private) in the process of ending the contract. This could bring down the JSS of an FL with quite some contracts under his belt by, say 3%.

Client ended contract just before JSS update, and freelancer would notice the effect on their JSS.

When funds enter into the review period the following week (after JSS update), client initiates dispute. FL responds to dispute. Mediation commences.

 

In the JSS update following that dispute, FL will notice a drop in JSS twice as large as the drop that happened due to the negative feedback from the client. No other contracts need have been accepted/ended/completed within this time.

 

Community Guru
Christine A Member Since: May 4, 2016
13 of 15
Hermann, I also have this bug even though I have never been involved in any disputes. I can confirm that it has not affected my JSS.
Community Guru
Abinadab A Member Since: Sep 26, 2016
14 of 15

Christine A wrote:
Hermann, I also have this bug even though I have never been involved in any disputes. I can confirm that it has not affected my JSS.

I confirm, as of today, that this bug has been fixed. At least, for me, as I no longer see it.

 

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
15 of 15

Hi Hermann and Christine,

 

I can confirm that the issue with dispute notification showing one active dispute does not affect your Job Success Score. I can also share our team is working on resolving the issue as soon as possible, apologies for the frustration and concern it might have caused you.

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