Do not receive money although received confirm email

[tuananhle28]

Today is the 1st day I request to get money to my local bank account. I sent the request in the morning and received the email confirm before the noon but I still dont get my money?

Is it ok? or I met something with my setup bank account?

Thank for reading.

[g_vasilevski]

Hi Quoc,

I can confirm that your withdrawal was successful. It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

[tuananhle28]

Thanks Goran, since this is 1st time, so I afaird of I have some mistake when setup account

[tuananhle28]

Sorry but how can I check the account number which I inpputed before? some of my friend received the funds yesterday

[g_vasilevski · Accepted solution]

Hi Quoc,

You can check your payment method by going to Settings > Get Paid. As I have mentioned above if you don`t receive your funds after 8 business days let us know here and our team will initiate a trace on your transaction. Thank you.

[tuananhle28]

sorry about get messed , I just see end end of number and it's corret.

[tuananhle28]

Hi, thank for your support,

it is my mistake when input incorrect account number, the money is refund.

Have a good day.

Thanks.