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Do we really need another algorithm for this?

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Community Guru
Douglas Michael M Member Since: May 22, 2015
21 of 29

Wes C wrote:

Valeria - I agree with all the others posting here that this is not needed and doesn't seem to be well thought out. The potential for confusion is incredibly high.

 

If UW is going to implement a nudge like this, the email needs to be very clear that it was automatically generated without any input or request from the client so that it's not confused with an actual client request for UW to reach out to a non-responsive freelancer....

 


Automated refunds initiated by Upwork are also mischaracterized as a response to a "request" by one of the contracting parties. Such practices are unconscionably dishonest.

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Community Guru
Petra R Member Since: Aug 3, 2011
22 of 29

Douglas Michael M wrote:


Automated refunds initiated by Upwork are also mischaracterized as a response to a "request" by one of the contracting parties.


They aren't (or aren't any longer) - the email explains that the client's payment method failed and hours that were not eligible for protection were reversed.

Could not be much clearer these days.

 

 

 

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Community Guru
Maria T Member Since: Nov 12, 2015
23 of 29

Thanks for the information Petra!

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Community Guru
Kim F Member Since: Aug 26, 2015
24 of 29

Is the intention to discourage people from booking ahead? I've often agreed to do a project in X weeks' time and accepted the contract. And this approach is now likely to lead to problems?

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Community Guru
Douglas Michael M Member Since: May 22, 2015
25 of 29

Petra R wrote:

Douglas Michael M wrote:


Automated refunds initiated by Upwork are also mischaracterized as a response to a "request" by one of the contracting parties.


They aren't (or aren't any longer) - the email explains that the client's payment method failed and hours that were not eligible for protection were reversed.

Could not be much clearer these days.

 


I was specifically referring to expiration of Upwork's holding period for escrow, which Upwork characterizes as a refund initiated by the client.

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Community Guru
Tiffany S Member Since: Jan 15, 2016
26 of 29

Valeria, are these "reminders" directed only to freelancers, or is Upwork also giving clients the false impression that freelancers are enlisting Upwork to harass them?

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Community Guru
Maria T Member Since: Nov 12, 2015
27 of 29

 A very good question, Tiffany.

That would really be dangerous!

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
28 of 29

Hi All,

 

We appreciate the discussion and feedback shared on this thread about the contract message reminders. We can see how it could be communicated clearer that the notification isn't initiated by the client. We also recognize that slow response over the holidays is expected.


To add some context behind this feature, these messages from us are sent as a reminder that there is an unanswered message from a client that the freelancer has not yet responded to. We don't send similar reminders to clients currently. While the majority of jobs between clients and freelancers on Upwork end well, we know that there are some jobs that do not. One of the top concerns from clients is when freelancers are slow to respond or appear to have abandoned a job. We hope this helps resolve that problem. Also, please note that not replying to the reminder will not result in any negative action on your account.

~ Valeria
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Community Guru
Wendy C Member Since: Aug 24, 2015
29 of 29

May I suggest that all further messages of this sort state "this is a reminder that there is an unanswered message from a client that the freelancer has not yet responded to" vrs. the misleading quasi-threat it  currently is ...

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