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jeremiahblessing
Community Member

Does Upwork charges a client refund after being fully refunded?

I had a client with 100$ fixed price. He deposited in the escrow the whole 100$ and we started the milestone. Once we started I found out I might not be able to completely satisfy the client. So, I ended the contract with "Unable to meet the project requirements" feedback(Note - He didn't approve any milestones or anything).

 

But my client is telling me he has been charged some amount and filing a dispute. I don't understand this.

 

Do the client is charged anything even if I have cancelled the contract without himself paying(or approving a milestone) anything to me (as a service charge or anything)?

ACCEPTED SOLUTION
PradeepH
Moderator
Moderator

Hello Jeremiah,

 

Yes, your client's card is charged to fund your escrow payment for a milestone and the same is refunded back to the client when a contract is cancelled without releasing any milestone payment. It may about 5 days for the refund to reflect on their card.

 

Thank you.

Pradeep H.

Upwork

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1 REPLY 1
PradeepH
Moderator
Moderator

Hello Jeremiah,

 

Yes, your client's card is charged to fund your escrow payment for a milestone and the same is refunded back to the client when a contract is cancelled without releasing any milestone payment. It may about 5 days for the refund to reflect on their card.

 

Thank you.

Pradeep H.

Upwork
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