Greetings, Upwork vets and experts!
I have the following two questions: from what I’ve read, if I fully refund a client that has closed a contract and given me a mediocre review, said review will not be visible, is that true? And do the Rules allow it?
More in detail:
My normal course of action in the outside-Upwork world would be to talk to the client and try to find a way out, which I cannot do here since the client blocked me from the Upwork Messenger. I could write a discharge in the Feedback, but I fear that has a risk of backfiring (client may get angry with that and even change the review for the worse), and a discharge itself won't change the Rating (basically I mean: new potential clients are not gonna bother reading my discharge if they don't even seem my profile since it's below 90%)
So, the next course of action I’m entertaining is to refund the client fully, pretty much in a “Satisfaction Guaranteed” sense (I’m 100% certain they won’t use my work so this won’t be a case of “unpaid work”: it was the first milestone of several, if they actually intended to use what I sent them they would just have asked me for more), since I've read in other threads that it will eliminate the review since technically no money exchanged hands.
Which is basically what I'd really appreciate some expert to confirm or deny, if possible!
For clarity’s sake: I’m well aware that this is not a wise policy long-term, but sadly there are costs to “getting your foot on the door”, so to speak, and a lot of Upwork seems to hinge on that 90%+ rating. If I had several 5-stars jobs under my belt, I would not follow this course since a single bad review wouldn’t have that big of an impact (and, as noted above, I definitely respect the client paying the first milestone). But, right now, I think a full refund in exchange of removing a bad review is an investment I am willing to risk, above all when I think it's not fully deserved, and I have no way to reaching the client.
Thanks very much for your time, and for your insights!
Solved! Go to Solution.
That is to say, a full refund will make a 60% review not be shown in the profile, but will still drive another 100% review down to an 80% average, correct?
Then not much point, I guess, since is that 80% that matters. Thanks for the prompt reply, and the encouragement! =)
Yeah, guess I'm worried a bit about the chicken-egg problem of needing a good rating to get jobs to raise my rating (and the cruelty of modern search engines that make a single number be so prevalent, but that's a different discussion)
All in all, though, if nothing can be done to change the existing reviews then the only way forward is, well, literally forward: as you say, get new (good!) ones! =)
You'll be fine.
It WILL affect you a little for a bit, but you'll get over it. Your profile looks great, your portfolio looks great, grit teeth, onwards and upwards
Don't look back: You're not going that way (as they say...)
Thanks for your encouragement! =)
I guess I'll have to have a chat with my Inner Perfectionist, that keeps yelling about perfect scores being ruined, but he'll understand.
But yeah: time to look forward. =)
Yes, you can give a refund and that should help make the job invisible on your Upwork profile, but it will still affect your job success score.
I suggest, don't worry about a bad review and focus on the next job. That way, you can improve your rating earlier than you might even imagine.
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